Charbel Tawk Email & Phone Number

Lebanon

- Handling all verbal and written communications between hosting companies, clients, and vendors.- Meeting with the prospective clients to review website, and gather the client’s specifications for new or existing websites.- Designing, coding a new website for the eagle project using Adobe Products, CSS3, HTML5, JavaScript, jQuery, Angular, MySQL Database.- Built designed and maintained a website using Adobe Products, WordPress CMS System with CSS, HTML5, JavaScript, PHP web framework ( Laravel ).- Designing and implementing the Front/Back-end using HTML5, CSS3, jQuery, AngularJS, MySQL Database- Built custom websites using Bootstrap and WordPress, including custom plug-ins and filters.- Preparing multiple designs and wireframes for clients approval before proceeding with development.

Beirut, Lebanon

- Led the digital transformation of a $1B+ B-to-C company by creating and executing on an omnichannel strategy that increased online sales by 30% in under 2 years- Built out a cross-functional team to execute on this strategy, including UX/UI design, web development, marketing automation, CRM integration, mobile app development, SEO/SEM optimization, and analytics- Spearheaded the creation of new products for both consumers (eCommerce) and business customers (enterprise eCommerce), resulting in over 60% growth year over year within 3 years- Created a customer experience focused culture across all teams through data analysis and measurement tools such as Google Analytics, Optimizely, Mixpanel, etc., leading to improved conversion rates and retention metrics across multiple channels- Managed a team of 20+ employees from various backgrounds including engineering & product management, user experience design & research, marketing & advertising operations & fulfillment functions with revenue targets exceeding $1M annually

Beirut, Lebanon

- Exceeded team’s annual goal of keeping client response rates above agreed SLAs (97%)- Coordinated with the Sales and Product Departments in providing report analysis of trends in customer behavior and user experience every three months- Developed CRM tools tracking and reporting sales operations activities by overseeing the implementation of new email marketing software delivered ahead of schedule- Introduced changes to the client on-boarding process that increased the client satisfaction score by 48%- Designed and conducted training sessions for customers (individual and teams), receiving 98% positive feedback- Reorganized project teams based on customer categories and reduced the backlog by 15%

Beirut, Lebanon

- Managed the development of a new website from concept to launch, including budgeting and scheduling for 40+ web pages- Collaborated with marketing team on SEO strategy and content creation for optimal search engine visibility- Conducted weekly meetings with project stakeholders to report progress, address issues and identify opportunities for improvement- Developed an internal training program that improved communication between departments and streamlined workflow- Spearheaded company’s first digital campaign by creating interactive e-commerce site using Flash technology

Beirut, Lebanon

- Worked as part of a web development team and participated in the design process from start to finish- Cut up templates passed along from the design team into standard compliant HTML/CSS and worked to incorporate them into a custom CMS designed and maintained by the company- Worked with .NET web services and additional aspects of .NET to add features to this custom CMS- Set-up and maintained the databases in SQL and websites in IIS in the development environment, and transitioned these sites into the live environment upon completion and approval process- Handled maintenance of client's legacy sites with components designed in PHP and Perl- Created design documentation and functional specifications- Assisted project management team in consultations to ensure a smooth software development process