- Led the Modern Workplace (MW) sales for the assigned territory through partners- Coached and supported partners technical and sales team to drive MW performance across revenue, consumption and customer adds- Drove sales discipline through pipeline management and sales forecasting- Ensured right skills and programs are available to Partners to drive MW billed and usage

- Led the Microsoft managed partners technology building roadmap in alignment with Microsoft’s technology priorities- Helped recruit partners to cover Microsoft solutions mapping- Built and managed technical readiness plan of partners sales and implementation teams- Advised and assisted Microsoft account team on engaging the right partner on the right opportunity- Consulted the Microsoft marketing team on investments to be made in key partners and executed the related campaign- Participated and presented in different Microsoft/Partner events to customer attendees on Microsoft related technology

- Led the project management team and suggested appropriate training programs for team members- Enhanced work methodologies, processes and tools as to facilitate the day to day work of project managers- Ensured a good working relationship with partners and customers in a demanding environment through negotiation and conflict resolution skills- Monitored and reported to higher management on projects delivery progress

- Managing the installation process of a multi-million managed router service project scaling to hundreds of sites covering all Saudi territory- Directing and coordinating different contractors and vendors team activities- Developing, validating and maintaining project plan- Reporting to customer, STC and NavLink higher management on the project advancement and milestones- Leading the implementation team, writing project methodology processes, monitoring and ensuring data accuracy in asset management tool- Completing post installation activities: configuring and adding to monitoring tools, logging all completed tasks, handing over to operation team- Leading from NOC side a major reconciliation effort to align internally and with STC our asset management tool- Leading from NOC side the phase II of developing our asset management tool

- Handling the implementation of MRS service for more than 300 routers for different clients including ministries, public services and private companies - Interfacing with customer project manager, Account manager and different STC teams- Coordinating the activities of hardware supplier, STC Field Operation, circuit activation team and customer on site team- Reporting to NOC manager on the performance of the Operation team: KPI report, ticket handling and resolution time- Gathering customer requirements and configuring customer edge router including 2800, 3900, 7200 Cisco router series, protocols and technologies including but not limited to BGP, OSPF, HSRP- Creating, configuring and managing: VM Machines over ESX servers, MRTG over Linux

- Monitoring and management of customer hosted services, servers and Network equipment through HP Open View/NNM- Installation and Operation of BMC Remedy ticketing system, Juniper NSM and VERITAS NetBackup- Applying Data Center Procedures in handling all kind of tasks: handling alarms, ticket opening, contacting customer, data backup, network security

- Regression Testing Project relating to the lab material of the new Cisco Networking Academy Curriculum (CCNA Discovery, CCNA Exploration and CCNP)- Technical Support for the Cisco Networking Academies: Resolving of technical issues related to routers and switches, IOS images and network configuration issues- Configuring Cisco Cat 3750 stackable switches, Aironet 1100 Access Point, Wireless LAN Controller