Chardé Burger Email & Phone Number

7th February 2023 -

5th September 2022 - 3th February 2023

To manage the picking team and ensure each member is happy and motivated to hit their KPI's. Key Responsibilities:• Manage the picking team - ensure the team are meeting picking expectations• Forecasting the team requirements• Foster a positive team culture and ensure the team is motivated and happy• Train and develop the picking team members to use best practices• Reinforce optimal Health and Safety practices• Maximise picking resource management• Identify inefficiencies and resolve the core issue• Continuously strive to improve picking techniques and establish best practices and other pickingdocumentation• Monitor team performance• Ensure any equipment issues are addressed and fixed• Liaise with external stakeholders and other areas of the business daily• Provide ongoing feedback on performance, address areas of concern and areas forimprovement.• Coach team members to enable continuous learning and development, share best practices andindustry knowledge and news.• Drive team members to meet goals and objectives• Communications and processes: establish and improve framework to enable our Picking Teamto work towards efficient and effective strategies

Auckland, New Zealand

To provide leadership within the CS team and take ownership and responsibility for managing certain tasks and ensure all Mighty Ape customers receive an awesome customer service experience.Key Responsibilities:• Co-ordinating with courier companies to ensure prompt and effective resolutions and deliveries for customer orders - this includes assisting junior CS staff with investigations• General administration tasks• Resolve disputes raised by customers via the Mighty Ape Marketplace and PayPal• Handling escalations from junior CS team members• Handling of payment and fund-based tasks • Assisting with staff training• Lead the CS team when needed (this includes delegating staff and managing and running shifts)• Reply to emails and Facebook messages from customers• Interact with customers on the “Live Chat” feature and in pickups• Make outbound phone calls to support customers• Setting up documents for QA• Actively explore potential areas for innovation and efficiency• Handling fraud prevention • Liaise with external stakeholders and other areas of the business dailyI worked as a junior CS representative from November 2017 - August 2019 before being promoted to senior CS. I have since been promoted to Assistant Manager as of December 2020.

Auckland, New Zealand

● Managing the social media pages● Designing the in-store point of sale and social media content● Designing advertisements for mall entrance doors and bathroom stalls● Visual merchandising in-store● Managing and training staff members● Customer service / Sales● Dealing with complaints in a professional manner● Keeping the store clean and tidy● Input and labelling of stock● Email campaigns using Goody Card CMS● Buying the footwear and apparel for the store● Training school kids for the NCEA Gateway program● Cash handling

Worked on projects such as: ● Logos● Posters● Flyers● Brochures● Banners● Album covers● Business cards● Websites● Invitations● Photo shoots● Social media managing● UI design

Auckland, New Zealand

Fixed term position.● Package design for new products● Designing banners and flyers for events● Designing banners for social media and website● Clear cutting images for use on banners and packages● Photo editing and manipulation for use on packages

Auckland, New Zealand

● Managed site events using CMS● Web-based design for Facebook and the website

Auckland, New Zealand

● Customer relations● Managing sales● Events coordinator

● Cooked● Cleaned the dishes and tables● Delivered food to customers● Took orders● Managed the till

Diploma In Web-Development, Web-Development

Front and back-end development

Bachelor Of Visual Art And Design, Graphic Design

Activities and Societies: Food committee for Grad ShowGraphic Design and Animation