Chris Chard Email & Phone Number

Washington

Responsible for supervision of a 3 person team tasked with “cradle to grave” development and publication of all equipment service content (support website, customer service documentation, installation manuals, and video). Create and implement standard operating procedures for group effectiveness, focus, and performance. Manage training schedules and curriculum for our global support teams, keeping them well informed and equipped to handle any and all issues presented within the install base. Close integration with project management, engineering, and field technicians during NPI and ECO process. Act as a liaison between customer technical service representatives and engineering groups to handle sustaining equipment. Investigate engineering drawings and models via SolidWorks for revision differences, material information specs, and build details. Create warranty bill of materials by identifying transactable parts for warranty and non-warranty part replacements. Manage personnel issues, schedules, and approve time off and hours worked for my team.

Vancouver, Washington

Core Health & Fitness / Star Trac / StairMaster / Schwinn Vancouver, WA – Corporate TrainerSet up and administer Litmos Learning Management System, develop and deliver eLearning course material to internal staff and external providers. Assist in the revision and improvement of existing course programs and the creation of new training curriculums, courses, and product service bulletins utilizing multiple development formats (workbook, computer-based, video and online formats) that incorporate multiple delivery formats (instructor led, lecture and lab, video and self-paced). Work as part of a team to administer application systems/process and product hardware/software trainings to internal staff, customers, authorized service providers, dealers and distributors worldwide. Scheduling, planning, and maintaining logistics for training classes in multiple internal company locations across the United States and for domestic/international key account customer sites. Partner and collaborate with Services Engineering, Quality Engineering, Product Management, and Design Engineering teams to stay current on the needs and requirements of the assembly, delivery and repair services of Star Trac and Stairmaster products. Work with regional install managers and field service managers to deliver consistent on-the-spot training as needed.

Vancouver, Washington

Vancouver, WA – Team Lead - Technical Services RepresentativeProvided support and handed inbound customer/technician calls, troubleshooting technical issues, placing parts orders for StairMaster and Schwinn commercial fitness equipment. Managed weekly/quarterly order fulfillment operations for fitness parts retailers and key/major accounts. Coordinated on-site customer visits and service calls with field service technicians and authorized service providers to resolve mechanical/electrical issues. Responsible for handling escalated customer issues and disseminating information to the internal support teams. Met/exceeded support center metrics while maintaining a high level of customer service and satisfaction.

2009 has been an extraordinary year for longtime Portland music staples Keegan Smith & the Fam. Smith and his band recently won a pair of 2009 Portland Music Awards, in both Male Artist of the Year and Best Live Performance categories. On May 2nd, the group released its 5th album, Special Delivery, and celebrated with a sold out crowd at Portland's Bagdad Theatre before kicking off a full summer schedule of local and regional shows and festivals.The band is currently featured during each Portland Trailblazer Pre-Game show this season on NBC networks, nominated for Best Adult Contemporary Artist in the 2009 Hollywood Music in Media Awards, and is confirmed for internet radio play on Pandora. Throughout the fall / winter they will be playing locally as well as regionally, with tour stops including Anchorage, San Diego, Denver, Los Angeles and Seattle. Keegan's band, “The Fam" is an eclectic mix of musical heavyweights, producers and bandleaders from the Northwest's thriving music scene. Together they create an energetic and entertaining sound that has captivated audiences of every age.

Responsible for recruiting, maintaining and managing sales-related relationships with 3,000+ Xerox registered resellers on the East Coast • Provided resellers with methods, tools and business strategies to increase sales of Xerox Phaser networked printer and multifunction devices • Worked as a liason to help resellers navigate the Xerox business model so maximum potential in sales, marketing opportunities and advertising funding could be met

Ba, Music, Psychology, Business

Education record