Charilane Varilla Email & Phone Number

Philippines

Melbourne, Victoria, Australia

Part of the Customer Happiness Team - US Delivery Experience

Melbourne, Victoria, Australia

• We drive customer loyalty by creating effortless experiences through considered, personal, and feel good interactions
• Part of the Customer Happiness Team - AU Delivery Experience~Assist customers via email with a wide range of inquiries relating to the website / technical issues, placing orders, tracking orders, and managing.

Sorsogon And Masbate, Bicol Region, Philippines

• Underwent Global Assessment. Reports to Division Sales Manager
• Responsible in delivering business KPIs such as Sales, Active Representatives, New Representatives, and Reinstatements through development of the assigned zone: Sorsogon and Masbate, through planning, execution, and.
• Training, coaching and certifying Sales Leaders (SL) in global sales training modules for them to be equipped in cascading it to their respective downlines
• Conducts product training to salesforce for new products in line with new marketing campaigns
• Handles Avon PH Sales Academy Modules for selected Sales Leaders and evaluates post training activities submitted by the SLs, including social media management for closed Facebook group and communication channels
• Collaborates with Channel Operations by working with Branch Officers and staff for branch sales-related concerns and conflict resolution

Albay, Catanduanes, Sorsogon, Masbate, Bicol Region, Philippines

• Lateral movement in position which was more focused on training and coaching using the new global modules to be more relevant to the market. Reports to Training Lead and National Sales Training Manager
• Assigned to train, observe, coach and certify mid to high tier sales leaders for them to replicate and pass it to their downlines. Observation and Coaching involves planning and development of activities that will help.
• Handled Sales Training of Sales Leaders in six branches (Legazpi, Tabaco, Ligao, Virac, Sorsogon and Masbate) across four provinces, then transitioned to a three-month developmental assignment to focus on delivering.

Albay, Catanduanes, Bicol Region, Philippines

• Assigned to deliver business KPIs such as Sales, Active Representatives, Rep Count through field sales activities and training.
• Assigned to increase the count topsellers and President’s Club members and grow the business of existing topsellers through training and development
• Handled sales training and field activities in three branches (Legazpi, Tabaco, and Ligao) across Albay province, including new branch opening preparation and field related activities in Virac branch located in.
• Assigned to conceptualize/create local programs and initiatives with the Zone Manager in order to address field situation and impact KPIs on a timely manner
• Assigned to work with the Zone Manager in all touchpoints with the salesforce like organizing of business meeting, business planning and review, and local recognition events for SLs
• Collaborated with Channel Operations and worked closely with Branch Officers and staff for program execution

Makati, National Capital Region, Philippines

• Access Management which includes but not limited to: creation, deletion, modification of employee access in various bank systems and application
• Primary support on monthly Periodic Access Review and Administrator Audit Logs Review
• Technical support for IT access-related concerns during branch openings
• Extended IT Service Desk support in Phone handling for relay of passwords to non-email bank users as well handling of concerns for IT access-related concerns
• Daily resolution of incident tickets and service requests for IT access, including weekend banking support for branches

Legazpi City, Albay, Bicol Region, Philippines

• Data Balancing and Encoding Incomplete Entries in the system, Data Migration and Oracle-based class system registration
• Primary backup for Registrar’s Office which includes credentials processing of student's documents for enrolment and credentials for alumni needs

Bachelor'S Degree, Computer Science, Cum Laude

Activities and Societies: Computer Science Organization President - 2008-2010 Computer Organization for Dynamic and Excellent Studentry.

1St Honorable Mention

Activities and Societies: Supreme Student Government (SSG): Regional SSG Secretary (Region V) - 2006-2007 President - 2006-2007 Secretary.

Salutatorian

Activities and Societies: Student Government Organization - Secretary