Charina Johnson Email & Phone Number

Remote

• Enter and/or update patient demographics, insurance, and benefits into CTM, HCN 360, Med Force, and CPR+.
• Verify insurance coverage, calculate costs, and document details in the patient profile.
• Medical vs pharmacy benefit determination.
• Generate a financial responsibility, ABN and AOB letters.
• Review benefits with patients and MDO via phone, mail, and/or fax.
• Identify copay, foundation assistance and/or donated drug programs.

Remote

• Verify insurance coverage, calculate cost, and document details in the patient profile.
• Submit and correct rejected claims.
• Track and calculate copay card spending to proactively provide financial assistance for high-cost specialty drugs.
• Communicates with insurance companies, patients, providers, and prescribers to coordinate reimbursement and access solutions and/or programs.
• Research available alternative funding options to reduce patient’s financial burden.
• Handles high inbound call volumes and makes outbound calls.

Imperial, Pennsylvania, United States

• Processing and verifying information for accounting purposes, utilizing data entry, accounting, and Microsoft skills.
• Stowing and retrieving merchandise for customers, while operating a scanner utilizing organization and retail skills.
• Operating of heavy machinery including forklift, conveyor belts, handheld scanners & etc., utilizing machinery skills.

Pennsylvania, United States

• Maintain and managed a territory consisting of 50+ clinics and hospitals, utilizing management and time management skills.
• Provided training to 120+ peers and benefit verification agents utilizing leadership and training skills.
• Submit and follow up on prior authorizations, claims and appeals utilizing administrative skills.
• Retrieve and research EOB, denial letters, and claims utilizing medical coding & billing, and attention to detail skills.
• Aided with live chat, handling emails, and other correspondences utilizing advanced customer service, active listening, and multi-tasking skills.
• Proficient in managing databases and operating multiple monitors & systems such as Microsoft Word, Excel, Outlook, Tableau, Zendesk, Snap Engage, My Ability, Care Central, SAP ERP, etc., utilizing computer and.

Pittsburgh, Pennsylvania

• Supervised a team of 30+ home health aides utilizing supervising and leadership skills.
• Provided scheduling and staffing coverage utilizing time management, organizational, and attention to detail skills.
• Resolved and deescalated complaints utilizing problem solving skills.
• Provided transportation to and from doctor's appointment, dispensed medications and in-home care for disability patients utilizing interpersonal and adaptability skills.

Pittsburgh, Pennsylvania

• Provide cash payment posting, data entry, and check imaging services to various financial institutions utilizing accounting, clerical, and administrative skills.
• Provided clerical support, customer service, and Front desk receptionist services to various nonprofit organizations utilizing excellent face-to-face customer service, administrative, and interpersonal skills.

Pittsburgh, Pennsylvania

• Provided Medical Coding & Billing services to various Insurance companies utilizing billing, coding, medical terminology, administrative, multi-tasking, and team member skills.
• Provided cash payment posting, data entry, and check processing services to various bank lock box departments utilizing banking, accounting, and organizational skills.

Diploma, Medical Billing & Coding, 35.00 Credits| Gpa 98.90

Activities and Societies: Dean's ListTwelve-month MCBI program that covered billing, coding, ICD 9, CPT, payment posting, AR, AP, medical.

Google It Support Professional, Information Technology Support

Skill development experience includes: - Technical support: installing & configuring computer hardware, software, and networks - Computer.