Charis Williams Email & Phone Number

United States

• Played vital role in global system migration project (SAP to Cornerstone on Demand) meeting demands of an expanding learning business which led to greater ability for the organization to focus on new ways of learning.
• Consulted with leadership and solved complex learning solutions by identifying client training needs, analyzing data, and locating root cause to determine appropriate learning solutions.
• Hosted knowledge sharing meetings preparing leadership for changes to come.
• Prepare, revise & route documentation in compliance with regulations and standards
• Maintain systems/procedures to ensure well-developed, standardized, & consistent processes for documents/records
• Process customer reimbursements to Vendor Management weekly

Indianapolis, Indiana

• Organized & coordinated logistics of Sales training across 6 business units including: hotel reservations, classroom reservations, classroom set-up, & enrollment
• Ensured availability of training material & instructors as well as sent out pre-work for upcoming training sessions
• Assisted Trainers & Developers by scheduling & tracking participation of Sales New Hires
• Served as the department subject matter expert on Learning Management System (SAP)
• Contributed in Global project of training & testing of Cornerstone, which will be new LMS in 2019

Indianapolis, Indiana

• Maintained 98.9% accuracy while processing approximately 75 weekly requests from nine separate sites.
• Contributed to standardization and harmonization project to deliver universal customer service replies from all training specialists.
• Contributed to key project with the HR and Learning Management Systems, which resulted in implementation of 49 key efficiencies implemented over 6 months.
• Chaired and coordinated quarterly meetings with Diagnostic SMEs to supply informational updates, address customer questions and spread knowledge sharing.

• Responsible for the coordination of 90+ separate training & development programs for the client resulting in meeting on time, in full delivery of training throughout the year.
• Managed all aspects of training course facilitation such as: class advertisements, enrollments, cancellations, confirmations, waitlists, facilities scheduling, class pre-work and logistical support including A/V, power.
• Supported annual master calendar for Lilly University Learning Services and the Manufacturing and Quality Learning Center for all courses throughout the year.
• Supported two separate clients responsibilities included ensuring training administration is executed, training histories, plans and files are maintained, managed a DVD library of 18 courses for offshore contractors.
• Error investigation including escalating issues as needed to achieve resolution, generated monthly metrics and compliance reports as specified by requestor, maintained training documents in the GMP library in an “audit.
• Served in a consultant capacity with team members regarding reporting and compliance, responded to audit inquiries as needed with complete and accurate data in a timely fashion.

GP Strategies @ Eli Lilly & Company

• Supervised 20 Business Support team members who were the face of GP. Helped them plan and execute their PBO’s (Performance Based Objectives), gauge projects and workloads, authorize timesheets and time off requests.
• Facilitated new hire and remedial training for SAP/LEADS, co-creating an Instructor manual and new hire training guide, including shadowing each member of the Business Support team to document their processes and offer.