Resolving partner and direct customer escalations within a timely manner and ensuring customers and partners are satisfied with the outcomeSpeaking to important business partners and ensuring that everything is running as it should for them.Logging all customer queries in a spreadsheet , responding to these within a timely manner and running a report on these every month based on status and region Assisting colleagues with their work and ensuring the team SLA is hit Offering support to colleagues where needed and providing knowledge on the relevant processes. Allocating work to colleaguesNote taking during Job interviews, investigations and disciplinary and providing an accurate and concise account of what has been said