• Coordinate successful completion of project deliverables, identify risks and problems, build mitigation plans and solutions, and support the implementation of changes and solutions for corporate change initiatives impacting different functions and processes.• Lead ongoing evaluations of the human resources landscape and communicate with stakeholders to define requirements to lead the design and implementation of solutions.• Analyze existing human resources processes, identify gaps in current systems, and lead resolution projects.• Assist in other large-scale projects to include analysis of new business requirements, assessment of different methods of approach, and implementation of solutions• Apply project management procedures and best practices to HR initiatives.• Develop enhancements of the company’s diversity and strategy with accompanying objectives and action plans that align with priorities depending on employee feedback and strategic business goals.• Identify, develop, and promote training with an emphasis on company-wide awareness and the advantages of different and inclusive workforces.• Support and encourage clients and partner goals to include best environmental practices and create construction implementations.• Help the tracking of HR-related activities, analyze data trends and gaps, and offer ad hoc reports to support department initiatives, objectives, and strategies.

• Ensure all operations are carried on in an appropriate, cost-effective way• Improve operational management systems, processes and best practices• Help the organization’s processes remain legally compliant• Formulate strategic and operational objectives• Examine financial data and use them to improve profitability• Manage budgets and forecasts• Implement techniques to increase quality of customer service

• In charge of new inductees’ training (company’s procedures, products etc.) • Coaching and mentoring of existing employees and evaluation based on quality call monitoring and real-time monitoring assessment. • Evaluation of staff’s training needs and implementation of training and action plans towards stretching targets, set to improve staff’s performance (sales, lead generation, cost saving) • Delivering in-house seminars for staff’s introduction to new products, procedures and a wide variety of additional skills enhancement. • Planning external training sessions and seminars for staff depending on departmental training needs. • Record keeping of staff’s training records, in charge of staff’s certification process, buddy system and departmental cross-fertilization through the company’s electronic Academy. • Creating monthly training material based on staff’s needs as part of relevant CTE programme, including monthly knowledge tests to fill gaps in knowledge whenever identified. • Producing performance and productivity reports for all company staff and setting monthly KPE targets.• Performing screening process, interviews, and final selection of candidates, in collaboration with HR Dept.

• Buy and sell Media Traffic to and from Australia, the United Kingdom and the U.S. • Advertise products to potential clients online and prepare all legal and accounting documents necessary (contracts, invoices etc.) • Head of Email Marketing Dept. – Promoting online products to over 2 million customers daily, handling complaints, resourcing to offshore companies.

• Teach English as a Foreign Language. Beginners to Advanced level. • Exam preparation for Cambridge exams (entry level to IELTS). • Adult students’ preparation for Foundation and Bachelor courses.

• Executed internal procedures to help monitor work related activities. • Communicated with and handled customer complaints and provided empowered solutions on a daily basis. • From the Team Leader position, held primary responsibility for dealing with customers that required specialized handling.