As Director of Operations Conveyance Division at Force Building Services, I lead the strategic growth and expansion of the Conveyance Division. In this role, I oversee all aspects of day-to-day operations, including project coordination, client communication, and quotation preparation, while working diligently behind the scenes to innovate and enhance divisional performance. I drive the development of new Standard Operating Procedures (SOPs) to optimize efficiency and ensure consistent service delivery. Additionally, I spearhead the creation and implementation of sales and marketing plans to expand our client base and drive revenue growth. My focus remains on fostering a culture of excellence and continuous improvement to propel the Conveyance Division to new heights of success.

Spearheaded the day-to-day operations within the Industrial Warehouse Conveyance division. My responsibilities included coordinating all aspects of projects, managing communication between technicians and clients, and preparing detailed quotes for various services rendered. I excelled in ensuring seamless execution of projects while maintaining high standards of client satisfaction and efficiency.

Responsible for screening work orders, identification of scope, analysis of required level of planning and overall scheduling of maintenance activities given available resources, criticality of work, and available maintenance windows Perform equipment quality audits to identify and document job requirement Identify specific safety hazards associated with planned maintenance activities Estimate required work hours associated with work order tasks and total work duration Plan parts and materials for reliability improvement projects in order to maximize technician wrench time, improve efficiency, increase system reliability and performance Compile equipment information into a job package that is ready for technicians to accomplish each shift; clearly communicate the critical steps in the work process Collect necessary engineering drawings, technical documents and specifications Analyze equipment downtime data and develop & manage a warranty process that will drive OEM uptime and lower cost Drive a proactive maintenance program that ensure 85% of planned work is proactive Partner with local Reliability Maintenance and Engineering leadership groups to coordinate maintenance activities in support of driving a World Class Maintenance organization Own and regularly respond with subject matter expertise to maintenance/equipment related questions, own access to and distribution of OEM technical bulletin updates, and facilitate strong communication with OEM vendors Communicates with Maintenance Managers, Technicians and Control Systems Technicians regarding ideas and procedures that will enhance and optimize future work activities- Accounts Receivable-Vendor Management-PO Creation and management

Lead and manage key accounts in Western Washington to deliver against sales objectives while maintaining and expanding relationships with assigned channel partners. Build strong relationships and mindshare throughout National Retail Chains to achieve strategic and tactical objectives, grow sales, market share and brand awareness. Collaborate with marketing and commercial teams to develop promotional and merchandising strategies. Work cross functionally with operations, finance and accounting to expand Samsung capabilities to serve Retail distribution and resolve compliance issues within National Retail. Proactively lead a joint partner planning process for that develops mutual performance objectives, financial targets, and critical achievements associated with a productive partner relationship. Provide detailed business performance and accurate sales forecasting. Compile information and data related to customer and prospect interactions. Monitor customer, market and competitor activity and provide feedback to company leadership team and other customer functions. Meet assigned targets for profitable sales volume and strategic objectives, meeting top line sales objectives and margin rate targets. Create and implement plans to grow sales and market

Building and maintaining long-term trusting relationships with retail store associates, retail management, and client management.   Maintaining consistency and highly visible presence in designated retail stores within assigned territory.Maintaining consistent store visit schedule and entering into assigned system monthly.  Ensuring product look and display is consistent with protocol, plan-o-gram compliance, samples working properly, overall appearance and above presentation standards of competitive products.Attending required training sessions on assigned products.  Routinely training and ensuring understanding of retail sales associates on product, brand awareness, and brand image.  Routinely participating and/or presenting in retail sales location store meetings.

Empower the consumer using device discovery. Drive an interactive consumer experience by promoting and selling the newest Samsung mobile devices, phones, PCs, tablets, headphones, and cameras. Conduct consumer facing activities - demonstrate key features, assist customers with setup of devices and troubleshoot issuesConduct product training and knowledge transfer for sales reps to facilitate customer engagement and sales.Manage performance against established sales goalsBuild brand presence through interaction with retailer through merchandising, display maintenance and some POP and plan-o-gram complianceMaintain knowledge of all client products in order to be a subject matter expert onsiteProvide competitive insights to management as requested.Make a significant impact on sales and improve the customers' buying experienceDemonstrate effective decision-making skills and the ability to reason and take action in resolving problems while exhibiting professional sound judgmentComplete call reports, paperwork, and on-going personal training in a timely manner, meeting all deadlines

Obtains client information by answering telephone calls; interviewing clients; verifying information. ... Informs clients by explaining procedures; answering questions; providing information. Maintains communication equipment by reporting problems.

Assists Store Manager in recruiting and hiring appropriately to ensure store is fully staffed at all times. Effectively manages store operations, ensuring consistency and compliance.

Major duties of a salon manager include oversight of facility operations, ensuring that customers are satisfied, managing employees schedules and performance, as well as working to make sure the salon is profitable.