Charis Kiarra Email & Phone Number

Denpasar, Id

Denpasar, Id

Bali, Indonesia

Run daily reports to track performance and identify areas for improvement.Target OrientedCoordinate and arrange pre-arrival details to ensure a seamless check-in experience for guests.Ensure guest happiness throughout their stay by providing exceptional service and addressing any concernsStay informed about resort events and room availability; arrange tours, transportation, and activities for guests. Prioritize guest comfort, handle complaints, and resolve issues to ensure satisfactionIdentify areas for improvement and implement corrective actions as needed.Follow up with guests post-stay to gather feedback and encourage future visits.Develop and implement sales strategies to promote the membership programUtilize various marketing channels to reach potential clients and generate leads.Collaborate with various departments to coordinate activities and services for guests.Work directly with the general public, utilizing strong communication and customer service skills to ensure a positive experience for all guests.Be willing to work flexible shifts as required by business needs, ensuring coverage and support across various times and days.Make pre- and post-arrival telemarketing calls to Owners and guests.Offer elevated concierge services to ensure a seamless and enjoyable experience for all arriving guests.Schedule sales presentations and manage customer expectations effectively.Provide the highest level of service to exceed budgeted sales presentations and volume production goals.Ensure that all Owners and guests attending a sales presentation meet eligibility requirements.Engage guests and Owners, ensuring they are open to learning more about Marriott Vacation Club products and services.Strive to surpass guest expectations through exceptional service and personalized attention.Promote awareness of brand image internally and externallyUse sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

Bali, Indonesia

Run daily, weekly, and monthly reports.Stay informed about resort events and room availability; arrange tours, transportation, and activities for guests.Prioritize guest comfort, handle complaints, and resolve issues to ensure satisfaction.Manage group gatherings, meetings, and other events.Update and manage OTA listings, including prices, availability, messages, requests, promotions, and campaigns.Conduct sales calls to businesses, banks, travel agents, companies, and political parties.Analyze market trends, customer preferences, and competitors.Plan and execute promotional campaigns via email and influencer partnerships.Identify improvement areas and implement corrective actions.Develop sales and marketing strategies to boost bookings and revenue.Use insights to refine marketing strategies for different target segments.Uphold the company's brand values in all activities.Create contract rates for travel agents and respond to booking emails.Handle and confirm guest reservations via WhatsApp and email.Build and maintain a customer database.Generate and develop sales leads by contacting potential clients.Communicate customer feedback to improve the business.Undertake administrative tasks as directed by management.Arrange and conduct hotel tours.Ensure the execution of all planned events and participate in promotional activities.Provide guidance to other departments to meet guest expectations and deliver high-quality services.

Indonesia

Answered incoming calls and assisted with reservations, confirmations, room requests, telemarketing and questionsMaintained knowledge of current resort events and upon request arranged tours, transportation, restaurant reservations, and activities for guests.Making, modifying and cancelling reservation from Booking.com, Traveloka, Tiket.com, Hotelbeds, Agoda, and offline travel agent.Run daily reports.Making business group blocks and inputting rooming list.Making Business Proposal, Letter of Agreement, Guest Information Sheet, Event Summary.Handling Resort and Restaurant Social Media.Inspection Site with Clients.