• Primary point of contact and being accessible during business hours by phone, email, or chat for existing and potential customers to reach out to for requesting technical or user level support and routing the request fo the appropriate person(s). • Primary point of contact for all sales personnel support requests. Maintaining a database of all requests (external or internal to SAI), and managing all requests to ensure timely completion or mitigation. • Creating public-facing help and support documentation in the form of videos, website materials, and more to help current and potential users learn to use the product suite.

• Provide client analytical function improvement expertise at an advanced level in a position focused on process improvement and training involving Semantica. • Responsible for creating and building client relationships, as well as understanding the client’s environment, needs and requirements, in order to support client mission and goals with professional counsel on improving analytical processes via maximum employment of Semantica capabilities. • Formulate teaching outlines and determine best instructional methods in this direct support, client- focused position, including delivery of individual training, video training, group instruction, lectures, demonstrations and/or workshops. • Work closely with client analytical and IT personnel to provide the instructional support necessary to promote maximum adoption of Semantica as a key component of their improved analytical process while providing direct user software functionally support. • Provide user feedback to the SRI engineering staff. • Proactively identify opportunities for expansion of Semantica use at client sites and work with Business Development personnel to support sales efforts with assigned clients.

• Acquire and maintain a comprehensive understanding of client mission, requirements, goals and analytical processes in various environments for the purpose of assessing areas of continuous process improvement to be delivered through employment of minimum Semantica Pro capabilities. • Apply independent judgment and discretion in providing process improvement advisory services to core client operations. • Provide the applied Semantica Pro expertise necessary to interpret client requirements, ensure responsiveness to client needs and achieve successful application of products and services to accomplish client goals, including via innovative process improvement based on Semantica capabilities; provide direct user software functionality support. • Provide meaningful product usability and feature requirement feedback to SAI engineering personnel in support of better client satisfaction and strategic product improvement. • Develop and revise training courses and prepare appropriate curriculum; prepare instruction materials and training personnel via formal classes, seminars and desk-side mentorship.

• Assist the SAI sales team in developing and closing new business for Semantic AI. • Accompany the sales team in client-facing venues to personally conduct demonstrations as they provide the overall sales presentation. • Assist the SAI sales team in preparation for prospective customer engagement through the development of SARS and other related support materials based on their requirements. • Provide subject matter knowledge and expertise on the use and demonstration of the Semantica Pro software to the SAI sales team. • Offer user-perspective suggestions and advice during the development of technical solutions designed to maximize opportunities. • Research and gain an understanding of prospective customer needs and potential new customer avenues and identify innovative and effective ways for Semantica Pro to be applied to address those needs and opportunities.

• Assist and support Semantic AI customer facing teams. • Participant in Semantic AI service efforts by providing data entry, research, and analysis on a variety of topics as required. • Take new and innovative research and analytical approaches to ensure customer requirements are completed. • Review software documentation to ensure technical accuracy, compliance, and completeness. • Provide feedback on training materials prepared by instructors, such as outlines, text, or handouts. • Organize training documentation materials such as handouts, multimedia visual aids, and other educational materials. • Test system modifications to prepare for implementation, document software defects and report defects to software developers.