• Opening and closing of booth, • Sales of Nespresso machines and coffees, making free coffee samples for customers so they learn about the different aromas and strengths of coffee form different parts of the world, • Receiving of stock from stock room on system, • Merchandising stock to Nespresso guidelines, • Working out daily KPI, ATV and Promotion sales. • Authorizing promotion discounts on the system, • Making sure daily work time rosters are completed as well as covid 19 temperatures and symptoms checked daily and correct hygiene practices used in store, • All stock files are kept up to date, • Recycling emptied daily and sent weekly, • Helping clients contact customer services when dealing with machine complaints, • Creating customer profiles for promotions and machine warranties, • Registering all new machines and coffee bought on customers profile, • Reporting to manager daily, • Finding new creative ways of selling products and creating new customer relationships, • Helping staff use system, daily end of day cash-up, CRM system.

• Sales, Merchandising, • Stock control (ordering and receiving consignments),• booking in repairs on CIS, • dealing with customers over the phone and in the store, • dealing with customer complaints, • control of cash and banking, • stock takes and audits, • opening and closing the store, • working out daily KPI and ATV, • ensure maintenance of the store and preparing store for new launches, • keeping store files up to date, • processing sales and authorizing discounts and exchanges, • interview new employees, • training staff about new products, • reporting to manager, • creating staff shift sheets and tea breaks.

• Opening and closing of kiosk, • Merchandising stock, • Selling to customers, • Authorizing discounts,• Training new staff about product and promotions, • Dealing with customer complaints, • Dealing with daily cash up and banking, • Ordering new stock, • Making sure product suits the needs and wants of the customer.

• Opening kitchen, • baking all products of the store (cupcakes, cakes, cronuts, tarts, banting muffins, croissants, savoury pastries etc.)• Going to local markets and selling cupcakes and advertising company, • making coffee, • decorating cakes for special occasions and for Facebook home page, • processing customer orders on GAAP system, • making sure enough stock in the kitchen, creating new baked goods to be sold, participation in cake decorating classes for the public.