Charissa Benjamin Email & Phone Number

Basingstoke, Hampshire, United Kingdom

My daily tasks at MDL included processing orders for books, investigating loss and damage claims, tracking orders and sourcing freight quotes, all within SLA targets. I provided end to end support to client publishers, business customers and individuals alike, liaising with shippers, printers and other internal departments. This required industry-specific knowledge of freight terms, publishing schedules, VAT regulations, and other topics, alongside variable customer requirements. As an engaged member of the team I also actively participated in the department review, enjoyed the opportunity of site visits to build client relationships, and was responsive to feedback from all sources.I very much enjoyed my time at MDL, and it has also helped to revive a life-long love of reading. However, my fixed term contract is unfortunately due to end in early December, so I am looking for new opportunities in plenty of time.

Basingstoke

In my previous role I provided phone and email support to clients leasing agricultural and commercial machinery. Alongside this, I would action a number of processes each day, including refunds, terminations, and various forms of account reconciliation. As an engaged member of the team, I represented our department at the monthly operations forum, and continually sought improvements as paperless champion for the company’s transformation project. I also participated in additional training to further understand the needs of agricultural customers.

Basingstoke, Hampshire, United Kingdom

In this role I provided support primarily to the operations team of an international corporate relocation specialist. I was responsible for a wide variety of administrative tasks for a range of clients, with differing policies and requirements. My regular responsibilities included organising check outs for rental properties, processing invoices, scrutinising expense claims, sourcing and preparing reports on temporary accommodation options and instructing suppliers and field representatives. I greatly enjoyed my time at HCR, but unfortunately had to move on due to redundancy.

Basingstoke

Similar to my previous role at GAME, I provided outsourced customer service on behalf of well-known jewellery brand, Pandora. Retrieving information from ICommerce Agent, Salesforce and other systems, I resolved issues ranging from jewellery care and sizing advice, to missing orders and warranty returns. This position required a high level of empathy, due to the sentimentality which customers attach to the products in question.

Game Hq, Basingstoke

At GAME I was responsible for answering customer queries and resolving complaints via telephone, web chat, and email. Some technical knowledge was required, along with general customer service skills which I was able to continue developing. Teamwork and organisation were also very important, as I would often have to communicate with other departments, store staff, and third party companies, such as couriers, to resolve a customer issue. I particularly enjoyed the problem solving aspects of this position, as well as being able to engage with customers with whom I shared an enthusiasm for the products.

Eastleigh

My position included providing help and advice, sales, and processing repairs. The job required knowledge of a variety of products, services and systems. I also built on previous skills by being able to apply them in a different environment. For instance, finding the right product for a customer necessitated asking the right questions about their lifestyle and needs, and demonstrating suitability in a friendly and confident manner.

Winchester

My tasks at JD Wetherspoon included taking orders, serving drinks and food, and clearing tables. The shifts varied greatly in time and length, requiring flexibility and time management, especially as I was working alongside studying for my degree. Whilst in the position I developed excellent teamwork and customer service skills. Towards the end of this employment I began to take on some team leader responsibilities, such as organising closedown tasks; although this experience was minimal, I feel I would cope well with more formal leadership roles.

Winchester

This role involved setting up rooms, serving, helping prepare food and clearing up after the event. Good listening skills and team work were essential to make sure the day ran smoothly. I was polite and friendly towards guests, doing my best to assist with any problems.

Master'S Degree, Ancient History, Merit

I undertook this MA partly due to a long-standing personal interest in the subject, and also with the hope of entering a career in which I.

Bachelor'S Degree, History And Politics, 2:1

Activities and Societies: Trampolining team, classical society.