Charissa Della Email & Phone Number

• Manage cross-functional projects through change and project management lifecycle including identifying and aligning on objectives, scope, timeline, and plan tasks to achieve project goals• Conduct project meetings with multiple workstreams to ensure milestones are completed on time, project objectives are met and within budget, risks are identified and mitigated, and prepare reports to communicate status to key sponsors and stakeholders• Collaborated with 18 Trainers and 13 IT/Product Owners to assess training systems and prioritized pain points to develop actionable solutions resulting in immediate improved training efficiency, resolution standards, and a sustainable communication governance structure impacting 100+ trainers

Greater Seattle Area

• Maintained a portfolio of complex B2B programs, from idea generation, to pilot, to execution, managing the roadmap and backlog of work in support of initiatives, and devising strategies to increase adoption • Analyzed key performance metrics and gathered agent feedback for programs with 3,000+ enrolled agencies to identify growth and optimization needs and inform the go-forward strategy • Utilized design thinking to identify new strategic opportunities to create programs that enhance the agent and customer experience • Collaborated with IT to drive new digital technology solutions including a telematics program and articulated vision and requirements to ensure output is aligned with stakeholder expectations

Greater Seattle Area

• Project managed national innovation initiatives including the addition of a new agent service channel and a virtual reality experience of an industry leading service solution with billions in written premium serviced annually• Consulted as key business partner to provide ongoing counsel and support stakeholders in business decisions by having a strong understanding of the distribution channel and impact to internal and external customers • Prepared and executed weekly email communications distributed to over 400 field distribution sales members to increase awareness of new programs and enhancements

• Managed an agent survey program that generated 8,600+ surveys annually with responsibilities including reporting for executive leadership, coaching managers on new functionality and facilitation of survey results with their employees, driving program and system enhancements, and developing tactics to increase response rate • Oversaw a $3 million agent incentive program by creating campaign details and legally approved marketing collateral, monitoring budget, and managing support staff member • Led a contracting initiative to ensure three national agencies have updated contracts which resulted in 900 individual agreements being coordinated and sent out for signature

• Participated in a fast-paced two-year program with 6-month rotations in Underwriting, Claims, Agency Analytics, and Field Distribution• Assigned underwriter for 100 agencies with a goal of profitable growth and cultivating strong agency relations and brand loyalty while handling over 65 calls a day• Evaluated 100 California homeowner policies and terminated unprofitable risks which resulted in a 5-year ROI of over $400,000 • Led a state specific pilot with a $50,000+ budget to drive Specialty business through email templates, targeted agency incentives, roadshows, and webinars to increase agency awareness on Specialty products

Education record

Bachelor Of Arts (B.A.), Marketing, International Business, Chinese

Activities and Societies: Certificate of International Business, Business Economic Development Center