Charisse Ann Bituin Email & Phone Number

Auckland, New Zealand

New Zealand

Provides SMEs with IT Solutions that will help boost their business and implement systems suited for their needs.

Auckland, New Zealand

Auckland, New Zealand

Support WorkflowMax and Xero Practice Manager users and its integration with the Blue Xero Accounting Software

Auckland, New Zealand

Supports all IT needs for Head Office and all stores managed by RBD like KFC, Pizza Hut, Carl's Jr, Starbucks and soon Taco Bell.

Auckland, New Zealand

Main Responsibilities:- Assigned as ICT Service Desk for St. John National Headquarters, Mt. Wellington, Auckland. New Zealand- Network and server support in troubleshooting network connectivity and network computing resource problems- Managing and maintaining the infrastructure;- Managing and maintaining the Cisco Voice environment- Managing and maintain the Citrix - Active Directory administration - Group Policy Management- User accounts, security groups and distribution groups- Managing the network infrastructure- Communicating technical information to non-technical personnel effectively, both orally and in writing - Provide network support in troubleshooting system and network problems- Directly reports to the IT Manager- Maintain superior relationships with customers including communication of support and projects.- Maintain documentation of the IT environment both local and in branch offices- Log and maintain accurate support ticket logs and cases- Enforce internal systems, policy and procedures to ensure the highest levels of efficiency and quality of service is provided.- Contribute to the achievement of delivery and productivity targets.- Maintain anti-virus software and security patch updates for PCs and servers- Monitor and report on system and network performance issues- Maintain Asset management procedures by ensuring asset tags and details are recorded in line in the corporate IT policy- Helping to manage Software Licensing and application distribution- Provide onsite and remote support for internal media applications and other approved software packages

Henderson New Zealand

Philippines

- Conduct in–depth research and prepares detailed analysis of research materials.- Maintains, organizes and updates electronics and hard copy using files, database, the internet, electronics resources, public records, reference books and periodicals.- Provides technical support for all Globaltronics client for Digital Signage solutions- Monitors the development of internet postings, acquires knowledge and remains current in development practices. Maintains and develops professional relationships with clients and other department personnel.- Trains end-users on the use and features of the various operating systems and applications on the various platforms.- Performs primary network system administration on network servers as needed.- Installs, certifies and troubleshoots campus and remote –campus network cabling infrastructure, including a wide variety of local area network equipment and software- LAN and WAN support, ensuring the networks is stable and meeting business needs- Works with vendors to resolve hardware operating systems issues and test possible solutions and implements solutions.- Works with technical group and other departments to solve mainframe application problems to meet end-user computing needs.

Philippines

- Provides highly-commended phone and email support for Licensing Cisco products- Conducts side-by-side training and classroom-style presentation of the software and tools to Level 1 agents- Performs OIC and Duty Manager roles such as coaching and sending reports to the management- Issues licenses based on customer’s entitlement and assists L1 engineers on special licensing issues- Provides technical information for Cisco products like switches, routers, firewalls and others- Handles escalations of customers and big clients worldwide including US and New Zealand Cisco partners like Dimension Data NZ and IBM NZ

Philippines

- Provides DSL Support for Home Networking Clients based in the US- Configures routers and switches- Setup E-mail using Outlook and Exchange- Assists Network and Internet connection for customers- Provides technical information for products like switches, routers, firewalls and others

Eastwood Libis

-Ensured a consistently positive customer experience in the effective, rapid resolution of escalated calls, difficult customer issues and uncommon customer issues.-Provided second-level technical support on basic operational or maintenance on hardware issues or peripherals using documented procedures and available tools.-Provided guidance to agents in problem solving and using resources-Related to Small Business customers whose business can be worth $10-15 million. Work with small business customers to resolve issues quickly and understand that their technical issues could be impacting their business revenue generation while they are experiencing technical difficulties. Related effectively and confidently with these customers to put them at ease that their problems will be resolved.-Followed proper escalation procedures.-Remained knowledgeable of Dell's product line and service offerings, current industry products and technologies.Employed a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution. Provided resolutions to complex problems as necessary. Advised/educated customers within procedural guidelines to ensure a complete resolution to their technical or service questions.-Achieved and maintained to a performance standard. Including but not limited to; average handling times, call quality, customer satisfaction-Logged all incoming calls and accurately create case notes in a call tracking database.-Searched and retrieved data from various databases.-Participated in training activities to maintain technical currency, and to broaden product knowledge. All required product training was completed on-time.-Effectively worked in a team environment

Philippines

- Provides assistance in handling E-procurement transactions like auctions and online biddings- Conducts training for online tool for easier access and does on-site troubleshooting- Develops and manages database for both suppliers and customers utilizing the E-procurement tool- Performs onsite product presentations to both suppliers and customers

Philippines

- Trains and setups Quickbooks Accounting system for customers- Provides high level technical support to Accountants and Quickbooks users- Assists on Migration of existing system to Quickbooks- Conducts system audits- Does on-site technical visits and customizations - Does company presentations and network diagrams

Ccna Exploration : Lan Switching And Wireless, Information Technology

CCNA Modules 1-4

Ccna, Ccna Exploration : Routing Protocols And Concepts

Ccna Exploration : Accessing The Wan

Ccna Exploration : Network Fundamentals

Bs In Commerce, Major In Information Systems Management