Charith Dilshan Email & Phone Number

Anna M. wrote a review Aug 2021Germany1 contributionBestes Hotel während unserer Sri Lanka ReiseGoogle TranslationWir hatten einen sehr erholsamen Aufenthalt in der Mosvold Villa. Von dem mehr als zuvorkommenden Personal wurden uns alle Wünsche von den Augen abgelesen. Die Gastronomie war ebenfalls sehr gut. Das Zimmer war gemütlich und stets sauber. Wir danken Shantha, Damith, Charith, Safraz und dem Rest des Teams für den Service und die sehr angenehmen Tage. Der Aufenthalt wird uns noch lange Erinnerung bleiben.Read moreDate of stay: August 2021

Western, Sri Lanka

Weligama, Sri Lanka

To ensure that the service is at all times performed in a professional manner and to the style as specified by the Supervisor / Manager.• To be fully conversant with every menu item and to provide explanations if requested.• To communicate with other staff and departments.• To make sure that Hotel policy and the vision statement are followed and utilized at all times.• To be aware of all services offered in the Hotel.• To ensure that all guests’ wishes are met so far as is reasonably possible.• To perform all tasks such as mise en place, cleaning, setting and other general service requirements.• Maintain bar and dining room miscellaneous supplies and notify management of low stocks for reorder.• To ensure that all tasks set are completed in the time allocated and to the standard set by the Hotel.

Embilipitiya, Sri Lanka

Perform all check-in and check-out tasks• Manage online and phone reservations• Inform customers about payment methods and verify their credit card data• Register guests collecting necessary information (like contact details and exact dates of their stay)• Welcome guests upon their arrival and assign rooms• Provide information about our hotel, available rooms, rates and amenities• Respond to clients’ complaints in a timely and professional manner• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests• Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments

Centauria Lake Resort - Embilipitiya, Sri Lanka

• Assign Guest Rooms and Common Areas to Housekeeping Staff• Inspect Rooms and Common Areas for Cleanliness• Hire, Train, and Discipline Housekeeping Staff• Order Cleaning Supplies• Create Employee Schedule• Give Regular Reports to Senior Hotel Management