Charith Kumar Email & Phone Number

Bangalore

1.Delivery Excellence: Leading a team of dedicated delivery executives, I am committed to ensuring on-time deliveries while maintaining the utmost food quality and presentation. My focus on customer satisfaction translates into positive reviews and repeat business.2. Logistics Expertise: Leveraging my logistics background, I excel in designing optimized delivery routes, managing peak demand scenarios, and coordinating resources effectively, resulting in streamlined operations and reduced delivery times.3. Data-Driven Insights: I harness the power of data analytics to make informed decisions, analyzing delivery patterns and performance metrics to implement strategies that enhance efficiency, reduce costs, and improve overall service quality.4. Safety & Compliance: Upholding Swiggy's safety standards and industry regulations, I ensure that all delivery activities are conducted with the utmost care and adherence to guidelines, creating a secure environment for both our delivery partners and customers.5. Team Leadership: With experience in leading diverse teams, I foster a collaborative and motivated work culture, providing guidance, training, and support to empower delivery executives to deliver exceptional service consistently.

Mangaluru, Karnataka, India

1.) Lead, Guide and Support Team Leaders, Cashiers and customer experience coach.2.) Ensure every customer experiences high quality delivery service.3.) Execute the strategic initiatives planned by the Senior Management Team.4.) Achieve Highest level of Operational excellence at all times through planning, organising, Controling, coordinating and coaching the Hub Management Team.

India

Manipal And Mangalore, India

1. Managing End to End Operations includes Ensuring a decent login turn up, working with DE to reduce the attrition level, ensuring that shift completion is taken care of for the DEs.2. DE Management, Record Keeping and Education & Training.3. Ensure fleet availability to meet all requests by scheduling, forecasting and surveying current user trends.4. Co-ordinating with various other business teams like Vendor Management, Sales and Marketing & Finance team.5. Handling the Floating cash and DE Payout and resolving Queries related to payment.6. I have taken initiative for Minimizing FC loss to the company (In Crores).7. Implemented cost-cutting measures like CPD reduced from 40 to 30.8. Increased company profitability through implementing fine for rejections, DE grooming and cancelled orders.9. Reduced and Maintained a very good rate of SLA across the PAN INDIA.10. Also, taken initiative and conducted Blood donation drive, Cricket tournament and Swacch Bharath mission which resulted in gaining huge respect to the company from public.