Charith Nanayakkara Email & Phone Number

Brisbane City, QLD, AU

1 William Street, Brisbane

• Leadership for version upgrade of DPC Information and Records Management applications (eDRMS - OpenText Content Manager), with MS Teams and OCR integrations, across the Department and other supporting agencies.
• Steer through full project lifecycle, delivering - technical feasibility, initiation, planning, architecture design, build, test, data migrations, pen-tests, go live and transitioning to BAU.
• Lead project governance, reporting & communications across DPC (SteerCo, SLT & 1200+ User Group), and including Office of the Queensland Parliamentary Council (OQPC), the Cabinet Office, Office of the Governor (OOG).
• Development and delivery of all project artifacts - Project Plan, Schedule, Budget, Risks, Issues, Dependencies, Decision registers, Test Compliance Cert., Test Strategy & Plan, Operational Change Plan, Staff Training.
• Lead PM with overall direction to DPC Project Team, DPC ITS & Cyber Team, Suppliers & Vendors. All project deliverables in line with PRINCE 2 Agile/Hybrid methodology and delivery framework.

Brisbane, Queensland, Australia

Client Engagements;Senior Project Manager - Griffith University - Mar 2023 - March 2024Lead multiple business projects within DS University Operations Team. They include Email security migration to improve Cyber Security measures, 2023 Campus wide Student Computing roll out and Smart Campus projects. The projects are delivered adopting hybrid (agile and.

Brisbane, Queensland, Australia

In this role, I lead the digital transformation of Queensland’s State Archives (QSA's) Digital Preservation and Storage (DPS) implementation project. This is the second phase of a wide project for QSA which focuses on the preservation of "born digital" assets and artifacts within the state agencies in Queensland. The role provides the opportunity to work.

• Delivered contact center workflow automation project embedded with CRM, Robotic Process Automation (RPA), and Chatbot technologies, increasing corporate CX ratings.
• Led B2B supply chain process automation project, adopting AI and ML technologies, delivering 22% “on-stock” cost savings and 30% reduction in order delivery timelines.
• Provisioned Responsible AI framework to undertake the development of an e-recruitment system that aligns with corporate values and ethical practices.
• Crafted a digital strategy and a roadmap for a training institution. Aligned with this strategy, led a digital Electronic Data Records Management (EDRMS) implementation returning ~22% savings y-o-y.
• Led a cross-functional team to plan and deliver an e-service portal integrated with CRM for an NFP client, increasing the organisations’ annual CX rating.
• Steered the development of a Technology-Business partnership model aligned with Agile/Lean/DevOps concepts for a trade client enabling co-design, co-ownership of systems.

• Led QTAC’s new admission system (ERP implementation) project, adopting Micro Services architecture align with business objectives of diverse university stakeholder groups.
• Steered “Continuous Offers” business process transformation program of work, enabling QTAC to become the first institution to offer daily offers to applicants.
• Delivered customer service innovation program of work, developing a portfolio of digital services from application to offer to increase QTAC’s annual CX ratings.
• Developed new business streams to extend admission services to interstate clients, thus contributing to increase company annual revenue.
• Deployed an AI-enabled electronic document and records management system (EDRMS) with OCR capabilities to reduce application processing time.
• Steered B2B and B2C project initiatives; Application Services, Social Media Integrations, Mobile Apps, Contact Centre CRM, Payment and Course, increasing corporate productivity.

Brisbane, Queensland, Australia

• Steered corporate-wide BI and data analytics project, offering service sites to monitor utilisation of assets within corporate KPI’s and manage delivery within set efficiency targets.
• Established the new IM/IS business unit and took ownership of the development and management of corporate business systems and patient care systems.
• Established D&T-Business (client service) delivery model ensuring value-driven, customer-centric service, thus increasing client satisfaction rating year on year.
• Ensured genuine and collaborative partnerships with diverse stakeholder groups – 190 services, executive, senior management, and business teams.
• Managed diverse portfolio of outsource service contracts (~42) including 3rd party suppliers.

Tauranga, Bay Of Plenty, New Zealand

• Steered corporate applications and infrastructure development program of work. Implemented ERP, e-learning, library, resource scheduling, asset management, corporate web, and intranets, addressing underperformance and.
• Steered e-learning program of work by extending e-learning services to NZ industries.
• Implemented Shared Library Service across selected NZ ITP’s aligned with shared systems strategy, increasing student experience ratings and returning cost savings to the institute.

Master Of Business Administration - Ai Specialisation

Master Of Information, Information Systems

Graduate Certificate Of Artificial Intelligence For Business

Course Units: - Digital Transformation of Supply Chain - AI for Business - AI for Accounting and Finance - Marketing Analytics

Graduate Certificate Of Data Analytics

Course Units: - Foundation Skills in Data Analytics - Real-World Analytics - Security and Privacy Issues in Analytics - Research and.

Prince 2 Agile Foundation And Practitioner

Graduate Diploma In Business Administration