Performing a wide variety of duties which includes but not limited to the sales and marketing front of the company, design and development project management, handling incoming communication of the company with sales targets.• Complete management of online marketing tools, mass mailouts, analytical data and managing all marketing methods including events.•Maintaining Microsoft Partnership programs and attending to all their R&D events and webinars and developing the marketing front to fit to their products.•Core services are ERP, CRM, Application development, Design and Managed IT services. Ability to sell all the services and to identify business processes, workflows and help businesses with the best IT solutions.•Skilled at understanding Warehouse management system requirements, ERP requirements, CRM requirements and partnering with Microsoft and the company development team.•Project management – with design team (web, video animations, info-graphics) – development team (task breakdown to milestone delivery, testing and implementing)•Complete marketing front including, company website redesign, ad-words campaigns, google analytics, OneAffiniti, Mailchimp programs

Oversees business operations and provide overall strategic direction. Responsible for setting strategic goals and objectives, supervising activities, monitoring performance, and driving business growth. Purposefully guiding business operations and employees to achieve organizational goals and objectives.• Maintaining positive client relationships and driving new acquisitions.• Developing and implementing organizational goals, procedures, and policies.• Consulting and cooperating with other executives, board members, and employees.• Managing, monitoring, and reviewing business operations.• Identifying improvement gaps and implementing corrective measures.• Reviewing and overseeing all financial activities, performance, and documentation.• Overseeing hiring activities and approving contracts.

Training, Coaching and teaching how to sell air. Sharing the knowledge that I had processed of airline ticketing systems such as Apollo, worldspan, Amadeus with the company supervisors and sales representatives. •Complete training and coaching of representatives in both the system knowledge and selling skills•Product knowledge improvement plans in collaboration with Airline training staff to train company representatives to sell value and price•Floor duties includes but not limited to: help sales representatives to find the best option for their passengers, helping with pricing metrics. •Evaluating performance of the representatives and supervisor’s skill towards the above said systems.•Bi-monthly assessing of the entire sales floor with the higher management to discuss about, workflow improvements, develop methods to improve productivity and scalability of the company.•Implemented system to track the time a Travel Expert (system Supervisor) would be accurately looking for flight options on the GDS system, this caused in 16% improvement in productivity.

Pursuing Authors to publish their valued books and Manuscripts with our imprint, providing assistance in Guiding them to choose wide variety of services offered complete training and coaching of representatives in both the system knowledge and selling skills

Performed a full range of communications and sales support duties for•8 different websites. Coordination of bookings and handling a customer database, screened/answered telephone calls and handled also chat support and knowledge on ticketing systems. •Facilitated team Managers in the development of sales and marketing collateral.•Managed and updated ERP customer database of over 10,000 current and prospective clients.•Created and generated monthly sales management team charged with producing revenues of 35,000 pounds Monthly and threshold of 2500 pounds per agent•Negotiated up to 5-star status issues daily with Customer Service on trust pilot.•Mastered ticketing platforms such as Amadeus and Worldspan and multi-tasking along with sales.•Planning/ Coordinating/ Managing tours all around the world, specializing in Europe, Asia and African destinations. Seasonal destinations and also knowledge in Sri Lankan Travel and tour trade Conceptualized, implemented and tracked quarterly sales and increased customer satisfaction along with their repeated sales on a quarterly basis•Spearheaded “Follow-Up” Program for tracking customers and potential customers until their purchase or rejection in travel.•Managing leader websites such as travelcenter.uk, tourcenter.uk Traprobanetravel.co.uk, worldairfares.co.uk, airafrica.co.uk, Arabainexperts.co.uk, businessclasstravel.co.uk, callcheapflights.co.uk, esperenzatravel.co.uk•Team leader for Traprobanetravel.co.uk, handled only VIP clients. The only consultant who had privileges to handle the above said clients

Helping Medical Students from the United Kingdom to complete their Internships with Kandy general hospital and for their placements with different wards. •Communicating clearly with the Hospital staff and completing necessary steps to assure a great experience for students in Sri Lanka•Manage daily activities and routines to accomplish their daily targets•Conducting research and feedback from the students to maintain reputable service•Managing budgets and implementing strategies to minimize the cost and maintain good service•Airport pick-ups, Hospital Introductions, City Orientation being done as assistant manager and helpful tips are given to make their stay worthwhile•Offering travel advice and event planning for students who have limited time in the country to gain the maximum benefit•Keeping up to deadlines and work pressure and working remotely for higher targets•Assisting the manager for all management decisions and documentations•Prediction of oncoming month budgets and implementing the best service•Conducting a bi-annual charity to the hospital with the help of the UK office, collecting funds, equipment and managing the grants with event preparation.

Manage daily activities as a café and a pub which is situated in the most crowded areas in the capital of Vietnam. Managing Adventures and tours for visitors and expats. •Introduction of Vespa Adventures which is the first restaurant to indulge in city tours with 1 personal guide on motorbike (vespa)•Marketing and organization of events to gain customer base and management of Vespa adventures•Deliverance of guaranteed 5-star service for all customers as a restaurant that functions around the clock•Management of staff which consist of 16 serving and touring individual 6 kitchen staff and 2 maintenance•Introduced “happy hour”, “burger hunt”, “Beer Pong”, “Cooler Friday”•programs to attract more customers and all were successful•Generated 17.5% more revenue in the first month and from third month onwards over 25% increase in revenue•Winner of “best city guide on motorbike” in Ho Chi Minh City in the year of 2013

Marketing Sri Lanka Foundation Institute as a reputed adult education and training institute. Planning and implementing Marketing Campaigns and advertising projects under the foundation’s domain •Marketing Tailor-made courses for well reputed organizations in the country for their employee training programs•Facility hiring which consists of wide variety of facilities which are been rented on a daily basis•Management and overlooking all events and programs conducted in Sri Lanka foundation and attending to most of the events to ensure good quality service and to guarantee success•Working closely with lecturers and trainers to develop and provide necessary tailor-made courses and training programs for varies requirements•Lead Management and maintaining a lead database•Working with government bodies and high-profile individuals for their best experience in working with SFLI•Overlooking the website development and media personnel to ensure the highest turn out or to gain more media coverage for general public in regards to facility hiring• Working with Digital Film Academy and opening of open air theatre