Charitha H. Email & Phone Number

-perform patient assessments and document these assessments in electronic health record system. -provide nursing care for pre and post-surgical patients. -monitor vital signs/cardiac rhythm and report abnormal findings to the physician. -collaborate with multidisciplinary teams to achieve optimum patient care. -Ensure patient safety and preserve patient satisfaction. -provide education to patients and their families regarding conditions, surgical process, and discharge instructions. -perform nursing care based on evidence-based practices.

Ridgecrest, California, United States

• Process patient grievances according to CMS guidelines. Ensure those grievances get investigated and reviewed by the appropriate departments. • Present new and pending grievances to the Grievance Committee weekly in order to attain resolutions.• Daily patient rounds in order to meet their immediate needs/requests, address issues before they escalate, and service recovery. • Collaborate with nursing staff, medical staff, social workers, clinical managers, case managers, and administrators in order to meet patient expectations. • Collect grievance data in MIDAS system and analyze them to identify areas of improvement, trends, and patterns of system failures. Present those findings to the Quality Council.• Provide general guidance to the staff on potential areas of compliance vulnerability and risk and how to avoid future issues. • Provide AIDET training to staff and new employees to achieve positive customer service objectives.• Coordinate Patient & Family Advisory Council to bring patient-oriented viewpoints to improve our healthcare organization.• Manage Patient Call Manager (post-visit follow-up call system).• Involved in the development of BETA HEART program that helps the organization achieve a transparent culture of safety (Just Culture) and improve early identification and rapid response to serious adverse events.

1800 Mt Vernon Ave

• Assisted Primary Investigator (PI) in research protocol development for the current project, “TRAQmyfuture”• Conducted study in accordance with Institutional Review Board (IRB) and study sponsor, Lucile Packard Foundation’s guidelines. • Coordinated and organize meetings with CCS adolescents and their families in order to obtain signed informed consent. • Travelled to study related meetings throughout Kern County.• Collected data from research subjects by administering surveys.• Data entry and manage databases. • Preliminary data analysis and presentation of research results. • Maintained a comprehensive record of participating CCS families in the study. • Maintained confidentiality of protected health information of CCS families and other data within the scope of the research study. • Maintained an on-going report that includes all research related adverse events and work as a team to avoid or minimize reoccurrence of these events. • Maintained professionalism in all interactions with CCS adolescents, families, coworkers, medical staff, and community members.• Maintained highest standards with regard for human dignity and the ethical conduct of human subject research. • Handled scheduling and other clerical duties necessary for the research project. • Developed various marketing tools such as fliers and brochures as a strategy to reach CCS families.

Bachelor Of Science In Nursing, Registered Nursing/Registered Nurse

Associate'S Degree, Registered Nursing/Registered Nurse

Master Of Science (M.S.), Health/Health Care Administration/Management, 4.0 Gpa In The Program

Activities and Societies: Beta Gamma Sigma honor society, California State University, Bakersfield, CA – Inducted: Jan. 2011. Member.

Bachelor Of Business Administration, Marketing, 3.69 Gpa

Activities and Societies: Beta Gamma Sigma Business Honor SocietyMSA-HCM

Completed Transfer Units, Business Administration And Management, General