Customer Care Representative- Timbersteel
Current
Oct 2024 - Present
AeroLeads people directory · profile
Charity Sloop Email & Phone Number
Customer Care Representative-TimberSteel
at
GAF
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Care Representative-TimberSteel
Location
Wallace, North Carolina, United States
Company size
Who is Charity Sloop? Overview
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Quick answer
Charity Sloop is listed as Customer Care Representative-TimberSteel at GAF, a with 2946 employees, based in Wallace, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Charity Sloop.
Charity Sloop previously worked as Customer Care Representative- TimberSteel at Gaf and Customer Service Consultant at Progressive Insurance. Charity Sloop studied at Cape Fear Community College.
Company email context
Email format at GAF
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GAF
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Profile bio
About Charity Sloop
Not only do I have a passion for helping others but I have been working in customer service around 20 years and the call center field for over 15 years now, including Operations, which ranges with customer service, billing, technical support, employee engagement, audits, reporting, handling orders, inbound calls, email, chat, escalations, activation support, special projects, compliance review, handling store demo, employee concession, and test lines. I am an experienced multitasker, critical thinker, and fast learner as well.
Current workplace
Charity Sloop's current company
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11 roles
Charity Sloop work experience
A career timeline built from the work history available for this profile.
Customer Service Consultant
Sep 2023 - Oct 2024
Front Line Cashier
Sep 2023 - Jan 2024
Analyst
Support and provide project and program business analysis, extraordinary customer service and technical support for National Concession devices, Employee Phone Program, Sales Maker, BEST/ACE Device, Verizon Response Team Devices, and Demo/Test accounts. Research complex processes, system and/or customer issues to analyze business situations and provide recommendations by incorporating both customer and compliance point of view. Handle escalated complex processes, system and/or customer issues, analyzing the situation and providing recommendations/resolutions; incorporating both customer and business perspective.
Apr 2018 - Aug 2023
Technical Support Specialist
Provided employee education on products and services as well as extraordinary customer service, tier one and two technical support, handled warranty claims for Employee Accounts, Agent accounts and Concession accounts.Also facilitated with other Interim positions within my department such as :EPP East Team 2014-2015 - Which consisted of assisting help que for escalations, working spreadsheets, cleanup reports, new hire transition, shadowing and internal promotions.EPP Interim Quality Coordinator 2013-2015 - Which consisted of working closely with supervisors to ensure the teams are meeting goals, monitor call quality, complete audits, coaching, feedback and offer ideas/solutions to help performance
Oct 2012 - Apr 2018
Ioc Coordinator
Assisted with customer questions, processing and tracking their online internet orders, activations, troubleshooting, warranty and dead-on arrival exchanges, helped out with Employee Accounts and Concessions when they needed assistance, offered overtime assistance when needed.
Nov 2010 - Oct 2012
Sr. Rep- Employee Phone Program
Assisted employees with their accounts and provided excellent customer service, troubleshooting, education on policies/procedures and provided guidance to OST’s
Aug 2009 - Nov 2010
Verizon Bsc Activations Representative ( Contract )
Contract position that started my career at Verizon. Supported customers with online orders, device activations, exchanges, warranties and tracked packages
Feb 2009 - Aug 2009
Customer Service Representative
Provided on floor, face to face excellent customer service to help raise sales, process order forms, input customer data, answer calls, telesales, service merchandise and help organize and design/style showroom floor
Dec 2007 - Jan 2009
Keyholder
Franchesco'S Cafe
Supervised employees, help close restaurant nightly, worked as cashier, helped make food for customers, waited tables
Oct 2006 - Dec 2007
Retail Cashier
Hungate'S Creative Toys & Hobbies
Worked as cashier, attended and stocked floor, made bank deposits and assisted customer questions
Aug 2006 - Dec 2007
Team & coworkers
Colleagues at GAF
Other employees you can reach at gaf.com. View company contacts for 2946 employees →
HB
Hank Barnhardt
Colleague at GafDuncanville, Alabama, United States
View →
BM
Bridget Mclaughlin
Colleague at GafMoundville, Alabama, United States
View →
DH
Derek Heer
Colleague at GafLake Zurich, Illinois, United States
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CD
Cummings Derreck
Colleague at GafShafter, California, United States
View →
NA
Nick Amborn
Colleague at GafAlexandria, Minnesota, United States
View →
KB
Kristin Basey
Colleague at GafFort Collins, Colorado, United States
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FA
Flavio Amaya
Colleague at GafStockton, California, United States
View →
SB
Steve Boehling
Colleague at GafWilmington, North Carolina, United States
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TC
Ted Crossman
Colleague at GafLolo, Montana, United States
View →
DS
David Schulze
Colleague at GafSan Antonio, Texas, United States
View →
Hank Barnhardt
Colleague at GafDuncanville, Alabama, United States
View →
BM
Bridget Mclaughlin
Colleague at GafMoundville, Alabama, United States
View →
DH
Derek Heer
Colleague at GafLake Zurich, Illinois, United States
View →
CD
Cummings Derreck
Colleague at GafShafter, California, United States
View →
NA
Nick Amborn
Colleague at GafAlexandria, Minnesota, United States
View →
KB
Kristin Basey
Colleague at GafFort Collins, Colorado, United States
View →
FA
Flavio Amaya
Colleague at GafStockton, California, United States
View →
SB
Steve Boehling
Colleague at GafWilmington, North Carolina, United States
View →
TC
Ted Crossman
Colleague at GafLolo, Montana, United States
View →
DS
David Schulze
Colleague at GafSan Antonio, Texas, United States
View →
1 education record
Charity Sloop education
FAQ
Frequently asked questions about Charity Sloop
Quick answers generated from the profile data available on this page.
What company does Charity Sloop work for?
Charity Sloop works for GAF.
What is Charity Sloop's role at GAF?
Charity Sloop is listed as Customer Care Representative-TimberSteel at GAF.
Where is Charity Sloop based?
Charity Sloop is based in Wallace, North Carolina, United States while working with GAF.
What companies has Charity Sloop worked for?
Charity Sloop has worked for Gaf, Progressive Insurance, Walmart, Verizon, and Olsten Staffing Services.
Who are Charity Sloop's colleagues at GAF?
Charity Sloop's colleagues at GAF include Hank Barnhardt, Bridget Mclaughlin, Derek Heer, Cummings Derreck, and Nick Amborn.
How can I contact Charity Sloop?
You can use AeroLeads to view verified contact signals for Charity Sloop at GAF, including work email, phone, and LinkedIn data when available.
What schools did Charity Sloop attend?
Charity Sloop studied at Cape Fear Community College.
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