Charity Wright Email & Phone Number

Greater Tampa Bay Area

At Innovative Agile Solutions, I provide tailored consulting services to technology organizations, specializing in agile transformations, process improvement, and product development. My goal is to help organizations elevate their operations, streamline processes, and achieve scalable success. Whether guiding product teams from ideation to post-implementation support or presenting strategies to C-level executives, I leverage my expertise to drive impactful results.Key focus areas include:- Agile capability growth and team alignment- Process efficiency and cost reduction strategies- Executive-level strategic planning and delivery- Compliance and satisfaction optimizationOpen to short-term consulting engagements or full-time leadership opportunities in agile product development, healthcare technology, and related fields.**Website coming soon**

Tampa, Florida, United States

Directed 26 professionals across 6 portfolio teams to enhance diverse portfolio of healthcare solutions. Oversaw EMR suite development and delivered 200+ enhancements, reducing bug reports by 40% while supporting 3M+ patient lives.> Product Strategy and Execution: Collaborated and oversaw the engineering of an AI/ML-driven specialist ranking system, projected to curtail referral errors and costs by 30% while improving patient outcomes and care coordination. Additionally identified, ideated, and orchestrated 10+ Patient Portal enhancements, increasing patient engagement by 30%. Participated in 5+ new client Implementations and Onboarding, improving adoption rates by 30%.> Data-Driven Decision Making: Leveraged SQL to analyze operational inefficiencies, leading to a 20% reduction in resource waste and enhanced reporting accuracy by 95% for clinical and financial insights.> Stakeholder Management: Partnered with 6 cross-functional teams, 10+ vendors, 5+ payers, 5+ VBC Organizations, and 500+ clinicians to ensure alignment with market needs, increasing adoption by 25%. > Regulatory Compliance Leadership: Confirmed 100% adherence to HIPAA and industry standards, achieving one 21st Century CURES Act certification on an accelerated timeline, completed 1 month ahead of schedule.> Technical Product Development for Scalable Solutions: Validated and delivered 200+ enhancements to support 150+ healthcare providers and 3M+ patient lives, resulting in expanded client capabilities and a 40% decrease in bug reports.

Tampa, Florida, United States

Managed 9 professionals across 6 product teams and wholly governed an EMR development team of 16 while overseeing a $3M multi-platform healthcare solutions portfolio.> Stakeholder Management: Partnered with 25+ vendors, payers, and clinician leaders across 25+ projects and 6 portfolio teams. Participated in 10+ Implementations and Onboarding initiatives, optimizing Go-Live timelines by 40%.> Regulatory Compliance Leadership: Oversaw end-to-end product UX and engineering to achieve new 21st Century CURES Act certification, certifying 1 month ahead of schedule, enabling market expansion and 100% compliance in all 50 states.> Customer- and Patient-Centric Enhancements: Implemented proactive feedback mechanisms, driving a 70% increase in user satisfaction scores across diverse healthcare organizations.> Risk Mitigation: Proactively addressed risks during platform development, ensuring 100% on-time delivery with 0 downtime for major implementations.> Agile Leadership: Coordinated 6 product teams of 5-12 members per team, decreasing the product backlog item completion time by 85%, improving time-to-market by 60%, minimizing bottlenecks by 40%, and exceeding quarterly OKRs by 125% through customer-centric prioritization.> Innovation Optimization: Ideated and spearheaded the establishment of a new Correctional Facility health platform that included components for behavioral and mental health, patient education, pharmacy inventory and medication management, intake and follow-up medical visit documentation, and other specialized care components, resulting in a 60% improvement in facility compliance and 35% decrease in intake-to-care turnaround time that optimized patient care and streamlined operational efficiency.

Tampa, Florida, United States

Supervised a cross-functional team of 7 professionals while collaborating with stakeholders to define and execute product roadmaps for healthcare platforms, serving 400+ providers. Led $2M in product initiatives focused on certification and improvements in provider efficiency and patient outcomes.> Business Operations: Spearheaded the rollout of a comprehensive EHR system and Patient Portal across 200+ providers in 4 states in 12 months, tripling the client base and increasing patient engagement by 70%. Participated in virtual and on-site training, onboarding, and implementation while identifying 20+ future product enhancements.> Stakeholder Engagement: Established partnerships with 5+ vendors and 10+ clinical stakeholders, implementing a feedback program that boosted adoption rates by 25% and decreased churn by 15%. > Process Optimization: Implemented automated workflows, refining manual clinician processes by 15% across 800+ daily users, saving 10+ hours per week per healthcare provider. > Data-Driven Insights: Leveraged SQL and analyzed market trends across 4 vendors to identify 30+ gaps and opportunities, resulting in strategic feature prioritization that elevated client satisfaction scores by 25%.> Regulatory Compliance and Risk Management: Validated all product features met stringent healthcare regulations, minimizing compliance risks by 60% and maintaining 100% HIPAA compliance. Directed UX and engineering for 2 Meaningful Use EHR Certifications.

Tampa, Florida, United States

Supported the development of healthcare IT initiatives as part of a 10-person scrum team, collaborating with stakeholders to implement enhancements that amplified user satisfaction and operational workflows for over 100+ clinicians. Contributed to product initiatives valued at $1.5M annually.> Innovative Management: Collaborated on design, engineering, and usability testing for a complete EHR system, resulting in the expansion of the company portfolio by 4 product lines worth $1.5M in annual revenue.> User-Experience Design: Delivered 100+ features based on stakeholder feedback, enhancing system usability and provider satisfaction by 80% and increasing adoption rates by 35%.> Process Optimization: Introduced 2 automation tools lessening administrative task time by 30% for 300+ users.> Agile Team Leadership: Led a cross-functional team of 10 members achieving a 90% sprint completion rate and a 60% increase in velocity average.> Regulatory Compliance Leadership: Assisted in the implementation and completion of 2 Meaningful Use EHR Certifications, increasing HIPAA compliance by 70% and 100% regulatory compliance across all 50 states.

Tampa, Florida, United States

Built and oversaw a 5-person QA department from the ground up, establishing quality frameworks and testing procedures for a healthcare technology startup. Oversaw testing and quality assurance for the initial product suite serving 25+ clinicians.> Department Leadership: Built the QA team from scratch, growing from 1 to 5 members within three years, improving staff churn by 95% and operational costs by 25%.> Process Improvement: Created standardized testing procedures, curtailing product defects by 40% across all releases.> Resource Management: Initiated a QA training and mentoring program, boosting onboarding time by 60% for new hires.> Operational Excellence: Created a comprehensive SOP library supporting 95% retention rates and 300% team growth, while maintaining quality standards.> Data Analytics & Insights: Completed root cause analysis on 100% of high-risk bugs, identifying 30+ opportunities for enhancement opportunities for consideration by product owners and leadership.

Lakeland, Florida

Managed a team of 5 nurses and assistants to deliver safe, effective anticoagulation monitoring and education for patients requiring anticoagulation medication. Developed a two-pronged patient engagement initiative, increasing initial patient engagement by 45% and ongoing education and monitoring by 60%. Ensured continuity of care by coordinating patient outreach and clinician collaboration, improving patient outcomes and adherence.> Department Leadership: Managed 5 team members (3 Registered Nurses and 2 Engagement Assistants), reducing churn by 80% and decreasing onboarding and training costs.> Process Improvement: Created automated initial engagement letters, phone call scripts, educational campaigns, standardized introductory and care team notification emails, and documented departmental SOPs, decreasing turnaround time (TaT) by 50% and improving engagement by 45%.> Operational Excellence: Created a comprehensive SOP library, reducing staff task time by 40% while maintaining quality time-spent-with-patient (TSWP) standards.> Data Analytics & Insights: Completed analysis on patient engagement per campaign and communication method, identifying 10+ opportunities for process enhancement opportunities to implement for improvement on turnaround time, engagement, and time-spent-with-patient metrics.

Tampa, Florida, United States

Small Business Owner of private LLC responsible for securing contracts and delivering timely transcription of patient visits and treatment notes for Radiation Oncology specialists in Florida and Maryland.Completed Certification 6 months ahead of schedule.