I'm seeking a job that suits my passion and will help me discover my potential to grow in different fields. I've been a virtual assistant, customer support, technical, administrative, and sales rep for 7 years and am still willing to learn new things and adapt to changes. I want to see myself being involved in the business's progress and witness myself growing professionally.
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Virtual AssistantAlarm Masters Mar 2024 - Sep 2024Texas, United StatesGather and organize customer data.Analyze and store customer information in the database.Accounts receivable/ Collections.Create and update customers’ contracts.Communicate and collaborate with clients about business projects and their progress. -
Claims Tracking Client Partner – Conversational Follow-UpAthenahealth Jul 2022 - Sep 2023•Claims Tracking Client Partner – Conversational Follow-up•Contact different Insurance Companies/ Payers to follow up on Patients’ claims status.•Update patient information such as Eligibility and Benefits -
Customer Service & Billing Escalation SpecialistTalktalk Aug 2021 - Jul 2022UK Telco account.Handling supervisory calls. Providing resolutions to complaints, especially with high-risk customers.Conduct basic training for new hires and refreshers for tenured agents.Been a Subject Matter Expert and Appointed POC to handle a team, assist, and coach agents. -
Technical Support SpecialistMicrosoft Jun 2020 - Aug 2021(Voice and Chat)Microsoft Surface DeviceProvide technical help to customers by troubleshooting, remote access, and upselling, -
Customer Service AssociateBestbuy Oct 2018 - Dec 2019•Retail Account (North America)•Voice support•Customer service, Sales, Payments• Answered calls to check customers’ order status, processed orders, processed payments, and upselling/ cross-selling.•We assist customers’ concerns about return and refund inquiries and co-basic troubleshooting. -
Customer Service RepresentativeHp Aug 2017 - Feb 2018•Customer Service Representative • Answered calls to check customers’ order status, processed orders, processed payments, and upselling/ cross-selling.•We assist customers’ concerns about return and refund inquiries and co-basic troubleshooting. -
Outbound TelemarketerYellowpages Jan 2015 - Feb 2016•Perform Data Research, such as business information, and validate research findings.•Conduct a survey if the field is still active, the services they offered if the owner is still the same, and what other changes need to be updated.•Calling prospects, offering to be published in the magazine if they are interested.
Charizze Elcana Education Details
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Information Technology
Frequently Asked Questions about Charizze Elcana
What is Charizze Elcana's role at the current company?
Charizze Elcana's current role is Virtual Assistant.
What schools did Charizze Elcana attend?
Charizze Elcana attended Mandaue City College.
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