Charkeeya Rodriguez Email & Phone Number

Philadelphia, PA, US

Wilmington, Delaware, United States

Provided one-on-one coaching to approximately 20 associates monthly on proper problem-solving techniques and quality assurance protocols, resulting in a 10% reduction in escalations and quality drops by coached associates, enhancing overall operational efficiency.Managed an average of 7 weekly hazardous material-related escalations, employing specialized.

Demonstrated exemplary customer service by effectively communicating and listening to client needs, leading to a personalized nail care experience and resulting in a 95% client satisfaction rate. Employed strong problem-solving skills to address and resolve client concerns promptly, maintaining professionalism and ensuring repeat business by executing.

Philadelphia, Pennsylvania

Enhanced FOH and BOH communication at a high-volume airport location, reducing average customer wait times from 15 minutes to under 10 during peak periods by implementing an effective alert system for potential food delaysSupervised and trained a team of six employees a shift, ensuring adherence to company policies, excellent customer service, and.

Philadelphia, Pennsylvania

Processed inventory and managed merchandising projects, maintaining accurate records and ensuring data integrity. Managed vendor deliveries and ensured compliance with company policies, demonstrating the ability to enforce protocols and manage external relationshipsWorked closely with manager and assistant manager to coordinate tasks and ensure smooth.

Delivered exemplary customer service by adhering to Chic-fil-A's high standards of hospitality. Ensured every guest received a positive experience, contributing to customer satisfaction and repeat businessMaintained a clean, organized, and safe environment, adhering compliance with health and safety regulationsManaged cash transactions with accuracy and.