Charla Medrano Email & Phone Number

Manila, National Capital Region, Philippines

My time in the company as a Customer Service Associate was spent generating leads for our Sales Team to recommend the right accounting software plans for clients who are small-to-medium enterprises (SMEs) owners. We were tasked to probe and briefly gather information about customers' businesses, inform them about our latest products and upgrades they can avail while maintaining accuracy and efficiency at all times.

My time in the company as a Customer Service Associate at Carelon (previously Legato Health Technologies) was spent providing excellent customer service through managing inbound phone calls, answering healthcare providers' inquiries regarding their patient's healthcare plans, coverage, and claims, we also used to check whether a certain procedure requires pre-certification all while maintaining accuracy and efficiency at all times.

National Capital Region, Philippines

My time in the company as a CSR and TSR was spent providing excellent customer service through managing inbound phone calls, answering callers' inquiries, collecting payments, generating leads that may develop into new customers, and going the extra mile to achieve customer satisfaction all while maintaining accuracy and efficiency at all times.I was also a Technical Support Representative and my experiences included helping customers execute troubleshooting steps to fix issues with their devices (phones, tablets, and accessories), installation, activation, creating tickets regarding reported issues, and doing a follow-up callback to inform resolution.