Charla Mcintosh Email & Phone Number

2525 N Shadeland Ave

• Facilitates job readiness/search workshops.• Analyses and constructs critiques of resumes/required documentation for effective processing for customer eligibility.• Manage day-to day relationship with customer, addresses customer concern promptly with an action plan to ensure satisfaction, and document all finding with case notes in a clear, concise manner.• Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities the program.• Once a customer retains employment, follow the customer per policy for 12 months or longer if needed for retention purposes. • Provide motivational support to customers during the job search process.• Identifies training needs and ensure appropriate training.• Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customers.

1213 N Arlington Ave, Indianapolis, In

• Focused on helping customers to prepare for employment that lead to self-sufficiency. • Conducted a complete assessment utilizing a variety of techniques including computer based assessments, interest inventories and one on one interviews with the customers.• Facilitated customer access to training, education, and employment services, as well as job-specific information.• Assisted customers with job placement and partnered with job developers or a Business Services Unit.• Provided follow-up after job placement to ensure job retention and the elimination of barriers that may impede job retention.