Charlana Tanner Email & Phone Number

Newburgh, IN, US

United States

United States

I joined NCC as the first in-region business systems analyst supporting our North American colleagues shortly after the rollout of the Workday PSA and Kimble solutions for our cybersecurity consulting delivery management.My main responsibilities included:Becoming an SME and admin on the two software platforms as well as learning the associated business.

Evansville, Indiana, United States

In this role, I was the primary systems administrator for SIGMA Equipment's CRM and workflow management software as well as their integrated telephony solution. I configured and maintained pipelines, page layouts, custom fields, data validation, workflow automations, and more. I also managed and documented the changes to design and process within the.

Evansville, Indiana Area

When I began in this role, my primary responsibility was providing in-person and remote technical support for our users at Tier I and II levels covering both hardware and software. I also supported the phone system and helped complete not one but two full phone system migrations. After learning the software and systems used at SIGMA, I worked closely with.

Panama City, Florida Area

At Yoh, I was a Field Services Technician supporting the NMCI network at the Naval Support Activity base in Panama City, Florida. I provided in-person and remote technical support to over 2800 government and civilian contractor personnel at Tier I and II levels for hardware and software. I managed my own daily ServiceNow ticket queue and consistently.

Panama City, Florida Area

I worked for Gulf Coast State College as a Computer Technician while completing my Bachelors degree in Technology Management. In that role, I provided in-person and remote technical support to over 450 faculty and staff at the Tier II level. I collaborated with Tier I Help Desk staff to find solutions for common issues and trained them on implementation. I.

Panama City, Florida Area

As a Student Assistant working at the IT Help Desk, I provided technical support to students, faculty, staff, and community members through telephone, email, and tickets. I also assisted IT technicians with ticket resolution, including troubleshooting hardware, software, printers, and network issues.

Panama City, Florida Area

As a Student Assistant working as a Tutor, I provided tutoring in-person and remotely through Blackboard Collaborate for Microcomputer Applications (Microsoft Office) and Programming Logic classes. I also created an Angel community for GCSC Bachelor degree students that provides resources, important information, and socialization opportunities.

Panama City, Florida Area

At Trane, I worked for eight months on the production line building option-customized commercial HVAC control boxes. After that, I worked for over two years in Shipping and Receiving as a material handler and forklift operator.

Master Of Science - Ms, Information Technology Management

Bachelor’S Degree, Technology Management

Associate Of Arts (A.A.), General Studies