Charl Binneman Email & Phone Number

Cape Town, WC, ZA

City Of Cape Town, Western Cape, South Africa

• Social Media Management: Managing social media platforms for businesses.
• Account Management: Customer relationship building based on trust and mutual understanding.
• Content Development: Searching and creating relevant content for social media platforms.
• Website: Design and manage WordPress websites.
• Graphic Design: Designing of company logos and content for social media platforms.
• Campaign Management: Implement and execute social media campaigns and promotions.

Cape Town Area, South Africa

• Web Project Management
• Resource Management
• Workflow Management
• Operations Management
• Scrum Master
• Communications Management

Cape Town Area, South Africa

• Project Coordination
• Assisting PM
• Minutes
• Operations Management
• Communication Management
• SEO Management

Cape Town Area, South Africa

• Project Administration
• Operations Administration
• Minutes
• Meeting Scheduling

Cape Town Area, South Africa

Cape Town Area, South Africa

- KPI Management: Assess, complete, communicate and manage Team KPI’s.- Quality Assessment: Review live contacts in the moment and re-actively to drive consistency with quality.- Schedule Management: Accountable to ensure that team are covered sufficiently in case of Leave that you approve and Sick Leave notifications. Manage leave request from team.

Century City, Cape Town

• Responding to customer queries by telephone, email and online chats
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment
• Processing pertinent information into relevant databases
• Completion of tasks assigned during shift
• Customer relationship building and management as well as cross selling of products and services
• Problem solving tasks during shift

Cape Town Area, South Africa

Administration: Capturing data and updating clients’ details required for administrative purposes and sorting and filtering communications received and sent to customers and staff membersComplaints: Resolving complaints received by Customer Services Manager and through HelloPeter and various social mediaDisputes: Resolving disputes received by credit.

National Diploma, Marketing

National Diploma in Marketing, Cape Peninsula University of Technology, 2010 Marketing • Accounting for Marketers • Economics • Personal.

Certificate, Advanced Google Analytics

Data Collection and Processing Setting Up Data Collection and Configuration Advanced Analysis Tools and Techniques Advanced Marketing Tools

Diploma, Digital Marketing

Digital Marketing Foundation • Social Marketing and ORM • Blogging • eCommerce • Pay per Click Advertising • Search Engine Optimisation •.

Diploma, Social Media Marketing

Monitise Social Media • YouTube • Facebook • Twitter • LinkedIn • Instagram • Data Driven Social Media • ORM

N3 Qualification, Entrepreneurial And Small Business Operations, N3