Charlean Lanier Email & Phone Number

Crawfordville Florida

• Market Wakulla County area, including special county wide events• Prepared reports for hospital information to admit a patent to Eden Springs, including discharge orders and medication reconciliation• Monitored multiple databases to keep track of all potential clients• Delivered an exceptional level of service to each customer by listening to concerns and answering questions• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction

Crawfordville, Florida

• Planned and executed Low Country Boil, the annual fundraiser for the Chamber of Commerce which encompasses ticket sales, food planning and purchasing, seating arrangements, set up, decorations, food prep, break down and clean up.• Covered vacancies in key roles and assignments when volunteers were absent or unavailable

Crawfordville, Florida

• Delivered an exceptional level of service to each client by listening to concerns and answering questions• Provided onsite training• Created communication strategies to meet client objectives

• Reviewed operational activities for results purposes to better determine which strategies were working and which ones required improvements• Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures• Established excellent relationships with residents and family members by proactively identifying problems and acting appropriately to garner resident engagement and satisfaction• Transformed departmental operations through aggressive process overhaul and attention to quality• Promoted brand awareness by increasing market penetration across seven markets

Hosford, Florida

• Advocated for mentally incompetent youth 8-18, training them for competency hearings• Reviewed and recorded progress of patients• Communicated with legal services providers, social services agencies and local judicial systems • Developed appropriate care plans for at-risk individuals and high-risk families• Assisted clients in receiving high-quality, appropriate care with best possible results• Determined and coordinated appropriate level of care to meet individual patient needs

Crawfordville, Florida

• Participated in community VPK program in accordance with company policy and state regulations• Hired and oversaw work of childcare personnel to produce high-quality childcare center• Developed and supervised staff by providing orientation, training, support and direction• Prepared annual budgets for childcare business• Directed daily operations, overseeing childcare to ensure optimal productivity• Determined performance goals for each department and provided feedback on methods for reaching milestones• Cultivated and maintained positive working relationships with employees and families