• Fully supported in configuring and upgrading the department’s network and in-house server• Monitored of network performance (availability, usage, throughput, proper placement and latency) and vulnerability testing.• Implemented and enforced all cyber security policies and procedures• Conduct research on server system administration and offer advice.• Identified system requirements and design solutions• Managed enterprise Anti-virus, firewall and malware prevention.• Checked for required updates

• Analyzed all information submitted and transmitted by Technical Support to identify, validated and resolved problems reported by the client.• Resolved complex data issues that involve local network and email issues, modem issues and other configurations of corporate equipment and/or software.• Collaborated with technical staff and customers to set goals and targets for system improvements and upgrades.• Ensured that client and partner requests are processed quickly and that service levels for client service and technical support are achieved.

• Maintain and monitor project plans, project schedules, work hours, budgets and expenditures.• Liaise with prospective clients for consideration of project proposals.• Preparation of logistics and travel requirements prior to scheduled event.• Track project progress and ensure all project activities are completed on-time.• Coordinate with management in developing project scope, plan, budget and milestones.• Keep track of all project-related paperwork; ensure all needed materials are current and properly filed and stored.• Strategize with the higher management prior to the execution of every project.

• Assisting with the setup, configuration, and upkeep of the company's IT infrastructure.• Configuring hardware and software applications as needed.• Providing general assistance to the company’s computer users and IT department.• Setting up and maintaining various peripherals, as well as applying essential updates and patches• Responding to questions from customers and coworkers about networks, systems, and applications, frequently through a help desk.

• Answer client phone and email inquiries.• Create spreadsheets for the clients and maintain online records.• Maintain client’s calendars.• Conduct market research on behalf of the client.• Create presentations and marketing plans for the client.