Charles Anderson Email & Phone Number

Provide support and maintenance within the corporatecomputing environment. This includes installing, diagnosing, repairing, maintaining andupgrading varying types of equipment and PC hardware to ensure optimal workstationperformance. Deploys packages for quick install of all applications.Maintains desktop hardware and peripherals inventory.Installs, maintains, coordinates telecommunications and PC hardware installation and configurations. Decision making around hardware deployments

Addison, Texas

Tasked with the configuration, monitoring, maintenance and management of all Servers located in the Data Center. Provides support for hardware and operating systems. Ensures that all batch production jobs are successfully completed. Responsible for coordination of service outage restorations with vendors, users and other support personnel. Responsible for building virtual and physical servers.

Frisco, Texas

Monitor and resolve issues with cellular network towers for T-mobile and Metro PCS. Resolve escalated tickets, provision apn settings for mobile devices and tablets, and build reports with networking data.

Plano

Collect and analyze data for Samsung processes and procedures in regards to building the best curriculum for new and seasoned Samsung agents; Also travel to multiple call centers across US for technical training projects and product demonstrations of our latest devices. Finally handle and resolve escalations from our level 1 and 2 call centers from Colorado and Dominican Republic.

Frisco, Tx

Advanced problem solving skills, type 40 wpm, knowledge of pc operating systems, exceptional customer service skills, Mobile operating skills expert.

Information Technology

Diploma