Charlemagne Mangabat Email & Phone Number

Taytay, PH

• Answering calls or emails from resellers, clinical customers, and end users to learn about and address their needs, complaints, or other issues with products or services.
• Track customer interactions, comments, and complaints via Salesforce.
• Respond with documented service level requirements, explaining possible solutions.
• Engage in active listening with resellers, clinical customers, and end users, confirming or clarifying information and diffusing angry clients, as… Show more
• Engage in active listening with resellers, clinical customers, and end users, confirming or clarifying information and diffusing angry clients, as needed.
• Utilize Salesforce Service Cloud, databases, scripts, and tools appropriately.

Taytay, Calabarzon, Philippines

• Developing and executing a comprehensive social media strategy for the company's online store selling Korean skincare products.
• Creating and curating engaging and informative content for social media platforms, including Instagram, Facebook, Twitter, and TikTok, that aligns with the brand's voice and values.
• Creating eye-catching visual content (using Canva) that resonates with the target audience.
• Analyzing and reporting on social media performance metrics, including… Show more
• Analyzing and reporting on social media performance metrics, including engagement, follower growth, and sales conversion rates, and using the data to optimize social media strategy.
• Managing social media advertising campaigns to drive traffic and sales to the online store.

• Resolve users’ problems by clarifying the customer’s complaint, determining the cause of thetrouble, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following.
• Troubleshoot user issues by providing expert customer services, and directing users todocumentation, and routing support tickets to the proper channels to ensure timely resolution.
• Be responsible for achieving customer support KPI goals… Show more
• Be responsible for achieving customer support KPI goals outlined by the Customer SupportManager, including average ticket resolution time, average customer satisfaction score, averageresponse time, and average.
• Write and publish help center articles to answer frequently asked questions to increase users’ability to resolve their issues.
• Communicate updates to stakeholders about top user issues, bugs, and key metrics via emailand ad hoc presentations and reports.

• Interact with customers (via Freshdesk) to provide and process information in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical hardware and software issues involving product performance or other services.
• Maintains customer records by updating account information.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client… Show more

• Interact with customers (via Freshdesk) to provide and process information in response to inquiries, concerns, and requests about the Motiv Ring.
• Diagnose and resolve technical hardware and software issues involving product performance or other services.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client specifications.

• Interact with customers (via Freshdesk) to provide and process information in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical hardware and software issues involving product performance or other services.
• Maintains customer records by updating account information.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client… Show more

NCR - National Capital Region, Philippines

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries over the phone, email, or chat.
• Train computer users.
• Respond to email and Skype messages for customers seeking help.
• Ask questions to determine the nature of the problem.
• Walk users through the problem-solving process.

Taguig

• Provide daily direction and communication to employees so that technical support calls/chats are answered in a timely, efficient and knowledgeable manner.
• Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.
• Provide statistical and performance feedback and coaching on a regular basis to each team member.
• Writes and administers performance reviews… Show more
• Writes and administers performance reviews for skill improvement.
• Is available for employees who experience work and/or personal problems providing appropriate coaching, counseling, direction, and resolution.

NCR - National Capital Region, Philippines

• Provide real-time assistance to team members by answering product-related questions/queries.
• Take escalation calls.
• Responsible for rolling out/discussing important product-related updates.
• Suggest exercises and/or case studies to reinforce learning
• Add richness to the content by offering first-hand field knowledge (case studies, best practices, tips, and/or “tricks of the trade”) that can be shared with others to improve knowledge exchange and transfer.

NCR - National Capital Region, Philippines

• Diffuse escalated customer situations through high-level problem-solving.
• Ensure customers are receiving callbacks and follows up as communicated by the technical support representative
• Express a positive, professional, and upbeat attitude when speaking with customers/carriers.
• Providing the highest levels of technical support as it pertains to any consumer matters
• Escalating any issues or concerns to the appropriate department or manager

NCR - National Capital Region, Philippines

• Interact with customers (via phone) to provide and process information in response to inquiries, concerns, and requests about products and services.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, and more.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client specifications.
• Accurately process and record… Show more