- Design, develop and update UA IT training materials (instructor-led, online) in the context of a collaborative team environment.- Work effectively at all levels of the organization with trainers, software developers, technical writers, subject matter experts and other stakeholders to ensure high-quality and timely products.- Accountable for training staff on the new CRM system and part of the change management team to facilitate the transition of employees from various units… Show more - Design, develop and update UA IT training materials (instructor-led, online) in the context of a collaborative team environment.- Work effectively at all levels of the organization with trainers, software developers, technical writers, subject matter experts and other stakeholders to ensure high-quality and timely products.- Accountable for training staff on the new CRM system and part of the change management team to facilitate the transition of employees from various units to a new software.- Develop and maintain knowledge base to reinforce training concepts and ensure optimized use of technological platforms.- Facilitate IT training workshops and individual training sessions for members of the UA community.- Promote, schedule and perform administrative functions of training. Grant access to courses and systems and monitor compliance with course completion.- Continually enhance the online and classroom learning experience; analyze user evaluations and feedback to offer timely improvements to training content and delivery.- Assist with administration of security, privacy and compliance training for UA, including access management. Elevate concerns regarding training compliance and make recommendations regarding the next steps for individual data access rights according to internal policies and procedures.- Provide second-tier IT functional and technical support for systems under training purview. Show less

- Collaborates with clients to discuss their ideas for what will be photographed- Sets up equipment and tests lighting using extensive trained skills- Finalizes any touch-ups in post-production using Lightroom and Adobe Photoshop- Enhances clients natural beauty to help them feel confident in front of a camera

- Initiate correspondence with clients to coordinate training logistics and arrangements, including scheduling, travel arrangements, accommodation, and catering services.- Facilitate comprehensive training for more than 200+ nurses on the operation of automated medical dispensing machines for the Quebec Market.- Analyze feedback from training sessions to refine protocols and ensure a hands-on, practical learning experience for participants.- Creating learning experiences… Show more - Initiate correspondence with clients to coordinate training logistics and arrangements, including scheduling, travel arrangements, accommodation, and catering services.- Facilitate comprehensive training for more than 200+ nurses on the operation of automated medical dispensing machines for the Quebec Market.- Analyze feedback from training sessions to refine protocols and ensure a hands-on, practical learning experience for participants.- Creating learning experiences in different formats, instructor-led training (virtual and in-person), or self-paced online training, for end users of Automation equipment (pharmacy and hospital staff).- Training is provided to users across Canada in both English and French.- Build assessments to ensure learners have been adequately prepared to use McKesson Automation technology.- Establish relationships with SMEs to create content outlines, content creation, product launches and other work. Show less

- Perform detailed quality assurance assessments to guarantee user-friendliness in both design and content.- Develop and maintain e-learning instructional resources that incorporate inclusive design elements, catering to a diverse array of learning styles. - Provided logistical support for instructional design projects and assisted with the bilingual content. - Led virtual training for Courseware Developers on applied research focused on Blended Learning. -… Show more - Perform detailed quality assurance assessments to guarantee user-friendliness in both design and content.- Develop and maintain e-learning instructional resources that incorporate inclusive design elements, catering to a diverse array of learning styles. - Provided logistical support for instructional design projects and assisted with the bilingual content. - Led virtual training for Courseware Developers on applied research focused on Blended Learning. - Attended workshops to gain awareness on topics such as Accessibility in Microsoft office and Performance and Innovation in the context of Telework. Show less

- Possess in-depth knowledge of Apple's diverse product line, including iPhones, MacBooks, iPads, Apple Watch, and accessories. This expertise allowed me to confidently explain the features, benefits, and unique selling points of each product to potential.- Deliver comprehensive educational and business solutions, seamlessly bridging the gap in both the sales and technical departments, to address client concerns and optimize technology utilization for all types of customers.

- Collaborate with the Training Leads in the Quebec Retail Market and play a key role in the organization of the schedules and customizing the virtual learning curriculum.- Coordinate and facilitate the retail onboarding training for 50+ employees while partnering with the leadership team. Planned successful training sessions for new product launches for 220+ team members.

- Developed exceptional public speaking skills by delivering differentiated and animated sales approaches.- Ability to connect with clients by deeply understanding their needs and recognizing key ways to integrate technology into their lives.

- Applied a pedagogical approach in helping customers when troubleshooting their devices.- Learned to de-escalate conflictual situations in an efficient manner using a diplomatic and courteous attitude.

- Educated customers on Apple’s user-friendly interface and empowered clients to explore various applications.

- Implement Apple technology adeptly in economically challenged educational institutions, as well as in the private sector, harnessing AirPlay functionality to enhance classroom technology experience.- Collaborate with seasoned teachers to enhance the learning experience through the use of iPads as an extension of their expertise in the classroom.- Engage with parents, articulating the transformative potential of technology within the classroom, and underscored its capacity to… Show more - Implement Apple technology adeptly in economically challenged educational institutions, as well as in the private sector, harnessing AirPlay functionality to enhance classroom technology experience.- Collaborate with seasoned teachers to enhance the learning experience through the use of iPads as an extension of their expertise in the classroom.- Engage with parents, articulating the transformative potential of technology within the classroom, and underscored its capacity to empower children to unlock their learning perspectives. Show less

- Extensive knowledge and understanding of products and their effects on the skin. - Interaction with clients through product demonstration and consultations- Restocked products and handled clients at the cash register