With two decades of experience in Travel Management and over four years as an Executive Assistant, I bring a wealth of expertise to the table. I'm known for my commitment to excellence, innovative solutions, and proactive approach to leadership. As a team player, I thrive on collaboration and driving initiatives forward. My focus on cost-effectiveness ensures optimal results while maximizing value.How I can support your needs:**Travel Manager Services:**- Comprehensive Travel Planning- Detailed Itinerary Creation- Cost Optimization- Travel Logistics Management- 24/7 Emergency Assistance**Virtual Assistant Services:**- Administrative Support- Data Management- Customer Support- Research Assistance- Social Media Management
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Travel Manager & Virtual AssistantVirtual Focus Apr 2024 - PresentCape Town -
Executive Assistant And Travel CoordinatorDigioutsource Aug 2020 - Apr 2024City Of Cape Town, Western Cape, South Africa- Coordinated executive calendars- Handled all travel arrangements for the entire company- Managed expense reports and compiled meeting minutes- Arranged executive meetings, online events, and team social gatherings- Oversaw project management and served as a key point of contact- Generated purchase orders and maintained ISO compliance policies- Developed and delivered presentations as needed- Created full business organisation charts -
Travel ManagerDigioutsource Feb 2014 - Jul 2020Cape Town Area, South Africa- Managed Digi Outsources travel, arranging everything - Used Amadeus and worked with agents for bookings - Collaborated with providers for best deals - Organised travel for staff, meeting deadlines - Resolved conflicts and negotiated supplier agreements - Introduced internal travel system and online booking tools for Massage and Beautician Bookings - Handled financial reconciliation and purchase orders - Saved money through reduced fees and earned commissions
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Senior Travel ConsultantThompsons Travel Jul 2012 - Jan 2014Johannesburg- Planned and coordinated travel itineraries including flights, accommodation, and transport - Managed a team of 4 travel consultants - Negotiated contracts with travel suppliers for best rates - Provided exceptional customer service and resolved issues - Ensured compliance with travel regulations and policies - Used booking systems to manage reservations - Monitored travel trends for up-to-date advice - Maintained accurate records and handled financial transactions - Built and maintained relationships with clients and suppliers -
Senior Travel ConsultantCyrildene Travel Jul 2011 - Jun 2012Johannesburg- Managed flights, visas, accommodation, and travel insurance arrangements for travel itineraries - Specialised in coordinating travel to Lagos and South America - Ensured seamless travel experiences for clients - Handled all aspects of travel logistics, including booking flights and accommodation - Arranged visas and travel insurance - Facilitated smooth and hassle-free journeys for clients
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Senior Travel ConsultantHarvey World Travel May 2005 - Jun 2011Johannesburg- Managed corporate travel bookings including for the Governor of the Reserve Bank of Zimbabwe - Coordinated both company and private travel - Thrived in high-pressure environments with frequent changes and last-minute reservations - Worked long hours, including after hours, weekends, and holidays - Provided 24/7 availability for client needs - Operated as the sole consultant most of the time - Handled walk-ins and leisure travel inquiries - Managed corporate and leisure bookings simultaneously
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Senior Travel ConsultantWynberg Executive Travel May 2004 - Apr 2005Johannesburg- Managed all travel operations at Wynberg Executive Travel - Handled flights, accommodations, car hire, visas, and insurance - Assisted with billing and ensured compliance - Provided IT support for smooth office operations
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Senior Travel ConsultantBangy Travels Jun 2001 - Apr 2004Johannesburg- Skilled in booking flights, hotels, cars, visas, and insurance at Bangy Travels - Proficient in handling BSP, ADMs, ACMs, and Quicktrav invoicing - Helped organise conferences for Lafarge Cement SA, managing travel for 200 delegates over two years - Experienced in managing crises and leading office operations effectively
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SalesProworx Promotions Feb 2001 - May 2001Johannesburg Area, South Africa- Managed office tasks including phone calls and inquiries - Handled accounts, VAT, taxes, and prepared returns - Used Pastel 4 software for accurate quoting and invoicing - Provided professional customer service by phone, addressing queries and concerns - Conducted client visits to deliver promotional items - Built positive relationships and boosted brand engagement
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SalesEyes On Site Optometrists Jan 2000 - Jan 2001Johannesburg- First point of contact on-site, visiting companies to assist with frame selection and lens invoicing - Promoted to dispenser, engaging with clients to meet their needs and preferences - Delivered glasses and ensured client satisfaction - Handled issues and concerns professionally - Demonstrated problem-solving skills and maintained client trust - Strengthened relationships through effective communication and service
Charlene Da Silva Education Details
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Forest High SchoolHigh School/Secondary Diplomas And Certificates
Frequently Asked Questions about Charlene Da Silva
What company does Charlene Da Silva work for?
Charlene Da Silva works for Virtual Focus
What is Charlene Da Silva's role at the current company?
Charlene Da Silva's current role is Travel Manager & Virtual Assistant.
What schools did Charlene Da Silva attend?
Charlene Da Silva attended Forest High School.
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Charlene DA SILVA
Prinicipal Procurement Specialist At Ministry Of Education Of New ZealandWellington -
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