Charlene Daniel Email & Phone Number

Atlanta, Georgia, United States

Developed and implemented streamlined processes that improved operational efficiency by 3%Responsible for filling in shifts in the event of any sudden schedule changes.Managing and directing all activities and processes related to security at designated sites.Partner with Site and Regional Leaders to develop and execute strategic plans to deliver short- and long-term plans for our People, Performance and Growth objectives.Managed a team of 12 employees, providing guidance, coaching and feedback to ensure high performance and job satisfaction

Atlanta, Georgia, United States

Investigated and responded to security incidents, ensuring minimal disruption to operations and minimal data lossDeveloped a risk assessment program that identified and addressed potential security risks before they became issuesMonitored and analyzed network traffic for suspicious activity and identified potential threatsActed as primary concierge to assist tenant and escorted celebrity guests, hosts, and investors to designated floors.Develop, collaborate and engage strong cross functional relationships.

Stockbridge, Georgia, United States

Developed and implemented customer service training for new employeesCreated and maintained customer service reports to track customer service metrics and identify areas of improvementEstablished performance standards and monitored team performance against those standardsChecking inventory to ensure proper pricing and reviewing reports to maximize profit.Involved with project management, inspections, and manages displays and stocking store to comply with regulations.

High School Diploma

Certification, Microsoft Office

Associate certification in multiple Office programs.