Charlene Jaylata Email and Phone Number

• Executive to the Branch Manager of Penango Preparation of official correspondence, coordinate and tracking functions, format correspondence, mark recommendations, and handling incoming and outgoing visit request preparations, logging, and verification's.o Collection and preparation of information for use in discussions/meetings of executive staff and outside individualso Coordination and scheduling of events, conferences, meetings, travel, conference rooms, luncheons, etc.• Business partner for outsourced labor for OSRAM and AMD (includes billings)o Generating invoices to Osram and AMD to bill back outsourced labor that has been provided on a monthly basis. • Business partner with outsource labor(Vendors)o Making sure billing from vendors is accurate and detailed billing is provided on a monthly basis.o Cost Savings - selecting the suppliers with service excellence with the most competitive pricing. o Estimated cost saving within 3 months in 2019 est RM20k. • Internal Quality & Environmental auditor. o Quality management systems — Requirements ISO 9001-2015.o Environmental management systems - ISO 14001-2015. • Supplier Audit on Vendors.o Conducting audit on vendors that are providing trucking services to DGF.o 4 Audits conducted on a yearly basis on suppliers. • Assisting the Ocean freight Customer Service Team. o Monitoring of email correspondence with the CS Team to customers and shippers are done accordingly. o Assisting on solving damage or any arising issues faced by the team. • Station Lead for Operational Irregularities System Usage. o Making sure the system is monitored based on the usage and resolution rate provided.

•Assistant to the Senior Manager of IT departmentoCoordinating daily department scheduleoArranging meetings, conference, teleconferences, travel as well as organizing social and motivating eventsoPreparing correspondence and assisting internal or external visitors of the department•Bosch Global Network editor for the department•Mentor for New Employees •Local coordinator and conductor for basic IT training process (MS Office)•Purchasing of major IT hardware and software for both Bosch Car Multimedia and Bosch Power Tools Plants in Penang•Business Partner for external IT service contract maintenance•Warehouse Manager of IT hardware•Successfully trained 600+ employees on internal Bosch processes and MS Office usage which contributed to accomplishing the maximal bonus factor •Leader of Physical Inventory Count of IT warehouse

•Sales & promotion of air freight cargooPreparation and processing inbound and outbound shipping documentsoCollection and providing customer feedback on service for future service enhancement and new productsoSupporting with the operation team to facilitate their respectively operation plansoCoordination with shippers & forwarders on clients’ shipment arrangementsoProspecting new business and maintenance of existing business accounts•Maintenance of market intelligence by collecting information on competitors’ activities, price lists and policy literatures•Surveillance of customer activity to ensure proper call frequencies and follow-up in resolving problems, as well as accuracy in performance and systems

•Analyzing and approval of ASP's service request made by support hotline-Providing hardware support to the ASP as well as instruct onsite engineers on repairs and substitution of parts- Routing shipments of parts to ASP- Handling RMAs- Checking of invoices for each of every ASP •Processing ASPs purchase orders directly from NEC•Providing weekly business report to top management

•Present achievements and upcoming events to employees and externals•Organizing anniversary gifts for employees planning and executing festive decorations for DHL, Penang•Process owner of granting and revoking access for employees and customers to DHL premises including Penang International Airport•Quarterly checking of locker spot in cooperation with security stuff•Handling of employee’s medical claims•Updating and renewing insurance for company vehicles •Month end closing and reporting of employees attendance, (medical) leave and no pay leave•Project: DHL Volunteer Day 2008:-A combination of DHL Supply Chain, DHL Global Forwarding & DHL Express employees visited two different homes to give a helping hand. A mass clean up was done to the while the children was taken out for a short outing to the Tropical Spice Garden in Batu Ferringhi. The outing was coordinated by me with the help of a few other committee members to achieve a successful event for the children.