Setting up claims, files and and reserves Answering clients telephone calls in a call centre and assisting them in the process of claims set up Investigating, interpreting coverage, negotiating and settling personal line claims Demonstration of strong decision making, critical thinking and negotiation skills Providing exceptional client service in accordance to claims services and quality standards Communicating with clients, appraisers and vendors to facilitate the claims handling process Providing updates and support to clients while they are going through the claim process Effective communication and negotiation with clients, appraiser ,adjusters and any stakeholders Ensure timely follow with clients to keep them updated in a timely manner Executing a high degree of organization by balancing the workload and prioritizing claims activities Problem solving with a workable solution while addressing clients questions and concerns Advising clients of the process and answering their questions or concerns to put them at ease Demonstrating effective communication and listening skills Preparing claims to be send to the subrogation team or for arbitration Sending out all legislative letters to clients Ordering police accident reports Analysing risks and advising appropriate departments such as underwriting, financial advisors or escalations for further investigations Training and mentoring new adjusters on systems and procedures Highly experienced in Microsoft Office, Word, Sharepoint, Inin, and many other data systems

Provide customer service in person and on the telephoneCalling perspective customers to advise of services we provideAnalyzing credit check resultsMake collective call to clients and present payment solutionsProvide financial solutions to clientsSales of enhanced products and servicesInterview clients and complete loan applications for personal loans.Problem solving and collections calls outboundAccount management.Processing loans with accuracy and attention to detail.Taking payments and entering invoices in our database. Administration duties which include file management, faxing, completion of reports and data entry.

Duties included managing the daily department operations, staffing, recruiting and administrative duties as a Department Sales Team LeadAdministration duties which included answering phone calls on the switchboard, cash handling, file management, payment of accounts, reconciliation of store cash deposits and file management.Health and Safety Coordinator- Training all staff in Health and safety, performing area reviews, file management, main contact for WCBTraining and tracking of health and safety of all staff

Recruitment, hiring, onboarding of new hires and completed staff performance assessments Ran daily operations of numerous retail locations Trained cashiers and food service workers proper POS procedures and safe food handling techniquesLiaised between the departments to determine what their requirements were to ensure products were available for training and staffing needsManaged the daily operation in the student training facility, retail store with included budgeting, inventory control, ordering, paying invoices, payroll and administration