As Personal Assistant and HR Coordinator, I support the Head of HR Shared Services Centre (HRSSC) and her entire team in providing administrative support to ensure the smooth running of the day-to-day operations of the Centre. This includes but is not limited to, organising diaries, coordinating meetings, report writing, and data presentation. This role is incredibly fast paced and busy and plays an essential part of the Senior Management Team ensuring they are organised, prepared, and agile in their approach to provide the best possible service to both internal and external customers across the group:• Pro-active diary co-ordination for Head of HRSSC• Provide administrative support to the Head of HRSSC including arranging and servicing meetings• Provide administrative services for any of the HRSSC teams across the centre as and when required• Collation and preparation of high level weekly and monthly reports for management meetings• Drafting key communications for the HRSSC • Supporting key projects as and when required• Coordinate starters and leavers in the HRSSC not limited to maintaining our asset register, updating distribution lists, and coordinating inductions. • Play an integral part in developing the communication strategy for the HRSSC alongside HR operations Manager• Owning the Meeting room booking system for HRSSC• Co-ordination of other key meetings such as workshops and team meetings • Ordering and maintaining office stationery and equipment• Managing all invoicing, including raising Purchase Orders and ensuring the procurement procedures are adhered to and tracked for budget management purposes• Creating packs, taking minutes and actions during meetings and distributing to relevant parties• Playing an integral part of the engagement committee providing administrative support • Any other duties as deemed appropriate in order to support the HRSSC• Monitor and cleanse file storage alongside Team Managers

As Executive Assistant, I act as the business partner to the Managing Partner and Office Leader in all aspects of client management and executive search execution, as well as supporting business development activities. A complex and demanding role with high levels of responsibility where diplomacy and confidentiality are critical. •Manage day-to-day communications as the main point of contact with clients, candidates and other key contacts•Manage incredibly busy and complex diary of the Office Leader and other Consultants to reflect assignment priorities•Scheduling of local and international candidate interviews, client meetings and update calls, as well as candidate reference calls•Liaise with clients and candidates during all stages of the process, including all local and international travel arrangements •Ensure all highly confidential documents required for candidate and client meetings are produced timeously and to an exceptional quality•Ensure all leads and assignments are correctly captured and processed and that all actions including detailed notes, emails, documents and appointments are recorded precisely on our in-house database•Provide project management assistance and client liaison for management appraisal assignments•Proactively engage with and support Consultant throughout entire assignment lifecycle•Arrange internal meetings and ensure all relevant documentation is prepared for the Consultant•Arrange business development meetings/lunches/dinners/events•Proactively contribute to the local and wider global Egon Zehnder team•Provide cover elsewhere in the office when required•Successfully undertook ad-hoc projects such as becoming BCorp certified, HR functions and sourcing external travel provider•Manage Consultant expenses •Occasional personal assistant work for Consultant•Work closely with the Accounts Department to ensure timely issuing of client invoices and effective debt management

•Managed complex diaries for the CEO and CFO and had full access to all EXCO members diaries•Built and maintained strong relationships with internal and external stakeholders across the business•Researched and provided insightful valid, analysed and summarised information to the Executives as and when requested •Identified and presented recommendations to the CEO and CFO based on reliable information required to effectively manage and or improve dealings with customers and or suppliers•Managed actions or tasks as they transpired from Board meetings•Managed and resolved issues, as requested by our Executives as and where necessary •Produced and summarised miscellaneous reports, documents and presentations as well as prepared briefing material for the CEO and CFO for various meetings/conferences etc•Consolidated, compiled and distributed monthly Divisional EXCO reports, Audit Committee and any other adhoc meeting packs •Took detailed minutes of board meetings where required (all recordings were banned so minutes were typed up in real time)•Reviewed operating practices and identified improvements based on world class best practice•Office Management of the Executive Office wing•Managed all travel arrangements•Filed and retrieved documents where necessary, created and maintained accessible filling processes •Assisted with preparation for meetings and arranged necessary refreshments as and when needed•Monitored, screened, responded and effectively distributed incoming communications to the office of the CEO and CFO•Received and interacted with incoming visitors to the Executive Wing•Liaised with management and staff at all levels as the “gatekeeper” to the Executive Wing •Upheld the divisional and group brand•Was the direct Manager to the two receptionists including performance reviews, leave applications, monthly relief rosters etc

As Executive Assistant and Office Manager, my overall responsibility was to ensure that the office (Associates, Consultants and external service providers) operated effectively in line with the strategic mandate of the company:•Organised and coordinated all office operations and procedures ensuring effectiveness and efficacy•Coordinated the MD’s diary and appointments, both personal and business related•Coordinated the Associates and Consultants diary appointments with clients•Responsible for planning and executing our annual Directors Remuneration Report Launch, other external events and corporate functions•Representative of the company at trade exhibitions, events and conferences•Undertook all administrative and organisational work as and when required by the MD, Associates and Consultants•Assisting the Associates and Consultants with projects as and where necessary•Produced documents, briefing papers, reports and presentations•Attended internal and external meetings ensuring the MD was well prepared for them•Managed recruitment campaigns as and when necessary, from placing and designing adverts to setting up and attending interviews as well as selection•Administered all company expenses as well as managed all debtors and creditors•Deputised for the MD; making decisions and delegating work to others in the MD's absence•Project manager for launch of our new website encompassing all aspects of design, content and testing •Screened phone calls, enquiries and requests, and handled them where appropriate•Responsible for all Social Media and other Marketing for company•Designed new business cards, brochures, pull up banners and Directors Remuneration Reports and logos defining the company’s look •Maintained all office equipment•Ensured personnel files were up to date and secure•Dealt with incoming emails and post, often corresponding on behalf of the MD•Liaised with all clients, suppliers and other staff•Updated and maintained client databases

• Coordinated the MD’s diary and appointments• Undertook all administrative and secretarial work as and when required by the MD• Researched the market and related products• Maintained and developed relationships with existing customers in person and via telephone• Cold called and set up meetings with potential customers to prospect for new business• Acted as a contact between companies and their existing and potential markets• Negotiated terms of agreement and closed sales• Represented the company at trade exhibitions, events and conferences• Advised on forthcoming product developments and discussed special promotions• Recorded all sales and processed accordingly

• Administered creditors and debtors for the company• Reconciled all accounts and company bank account daily in preparation for month end• Administered month end • Administered and issued invoices• Placed orders for spares and consumables• Managed the workshop staff timesheets and compiled their monthly earnings for the owner to pay salaries• Compiled and introduced all company policies as well as all employee contracts as there were none • Introduced new and improved leave and starter forms amongst other general forms• Assisted the owner in the hiring and termination of employees along with the necessary paperwork • Manned switchboard and front of house• Controlled Petty Cash and reconciled daily

• All aspects of recruitment campaigns including but not limited to; shortlisting, interviewing, negotiating rates with agencies and final selection• Updated recruiting managers on progress of their recruitment campaigns• Coordinated employee HR induction process• Prepared all HR related documentation for new and existing staff, permanent, temporary and contractors including offer letters, contracts and all other routine correspondence• Developed and maintained all HR policies and procedures• Undertook impact assessments and consulted on all newly created policies• Provided support and advice to staff and managers on all HR related matters including poor performance, attendance etc as well as conditions of service• Audited, reported and published Equal Opportunities data including recruitment, training and promotion• Coordinated the probationary appraisal process for all new starters• Coordinated the annual performance appraisals process• Administered resignations, maternity, paternity and parental leave• Sourced and coordinated training for all employees and maintained records for training and development • Maintained staff lists, organograms and liaised with other departments such as IT and Marketing in relation to this• Maintained all absence records, identifying and tackling areas of concern• Maintained personnel files both electronically and manually• Produced manual and computerised statistical reports• Recorded all data in line with Data Protection Regulations and Act• Dealt sensitively at all times concerning issues of a confidential nature• Secretary to the Heads of Departments

• The Bar Standards Board Committee, including preparing and circulating minutes and agendas with supporting papers.• Updated the Register of Interests of Board members.• Maintained documentation to support the work of the Appointments Panel for the Board.• Maintained the documentation relating to the corporate governance of the Board.• Organised events as directed, including the Clementi Debate and the Benchmarking Colloquium which each hosted up to 300 people.• Maintained support for the Chair and Director, focusing on their diaries and relations with outside bodies.• Arranged meetings and other multi-delegate events.• Dealt with and recorded all incoming mail, dealt with incoming telephone calls and took appropriate action.• Prepared standard letters and routine correspondence. • Deputised for the Personal Assistant to the Chair and Director of the Bar Standards Board in their absence.(Due to the redundancy of my Manager’s post, I successfully applied for a role within the HR Department)