• Gained experience in mass torts lawsuits, while presiding over major multi-district litigations such as Zantac, Valsartan, Taxotere, among others• Responsibilities include but are not limited to verifying clients meet case criteria, records keeping, client follow up, filing, and serving short form complaints, summonses, Plaintiff Profile Forms, etc. • Experienced in electronic filing through, CM/ECF, MDL centrality, and LMI• Handled cases in all stages of litigation, from the consolidation of the MDL, through discovery, bellwether trials, liens resolution and settlement negotiations.• I remain updated on all developments in my assigned cases by assisting webinars and court mandated status conferences. I then relay the updates in written form to the supervising attorneys

• Supervised daily operations, including employee performance, preventive maintenance, and safety• Analyzed and identified the root causes for equipment failure and initiated corrective actions• Established and documented protocols for preventative maintenance procedures, decreasing equipment deficiencies and reducing downtime• Awarded with Meritorious Mast for superior performance during recruit training• Completed annual required and extracurricular courses to excel at my role

• Booked reservations for costumers and members of the club by phone and in person in accordance with the time slots available• Managed private events using interpersonal skills to make guests feel welcomed and taken care of, resulting in customer retention• Multi tasked between managing the front desk, coat check services, and the floor, making sure guests were well taken care of throughout the entirety of their stay• Assisted my colleagues in clearing up and resetting the designated areas for arriving guests, maximizing the efficiency of our services

• Governed dining area with natural leadership and organizational skills, while focused on balancing guest and business needs• Handled reservations and walk-in guests, while avoiding overbooking to ensure kitchen output• Promoted customer loyalty by fostering positive customer relationships• Analyzed staff to customer ratio to estimate accurate wait times and avoid overloading servers• Worked with colleagues to quickly resolve service and food-related issues, preventing customer dissatisfaction• Managed in-person and telephone guest inquiries, customer service requests, and reservations through Open Table

• Worked closely with servers to efficiently establish new dining arrangements, monitor food and kitchen availability to maintain customer satisfaction.• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.• Promoted business loyalty by fostering positive customer relationships.• Documented reservations and communicated changes to guests using Open Table.