Charlene Mccall Email & Phone Number

United States

• Reviews remittances from insurance company, maintain A/R records and reduce aging days, investigate denials and follow up as needed.• Submits rebilling for claims originally denied in accordance with applicable regulations and insurance requirements. Logs and tracks insurance rejections/denials via reports and Excel for quality improvement purposes.• Enters billing, payment and claims information from Excel/EOBs into Epic for processing.• Balances General Ledger spreadsheets weekly and monthly for accuracy• Create training documentation to promote consistency across the company. Assist in monitoring and evaluating performance management for team members• Assist with minor technical issues to limit calls to internal IT Support Escalate and create tickets as needed

Syracuse, New York Area

• Provided efficient and excellent customer service, handling refunds, lotto, MoneyGram transactions, and bottle returns promptly.• Assisted management in the scheduling process, ensuring smooth operations and optimal utilization of resources.• Managed a high-volume pharmacy office, processing, filling, and dispensing prescriptions accurately and efficiently.• Demonstrated expertise in phone etiquette, addressing customer inquiries, and supporting the pharmacist to deliver exceptional service.

Syracuse, New York Area

• Led a team of tellers, providing coaching and guidance to maximize sales opportunities and build strong customer relationships.• Implemented innovative sales events and competitions to drive financial growth within the branch.• Developed comprehensive training manuals for new hires and managed HR tasks such as time off requests and payroll approval using ADP.• Ensured compliance with all banking regulations as the leader of Branch Operations.