Charlene Meadway Email and Phone Number

Establish and uphold standards for the project management office based on Project Management Institute (PMI) guidelines.▪ Drive recruitment, oversee operations, conduct resource capacity planning, and manage budgets within the PMO and project management framework.▪ Define performance targets for the team and consistently monitor team members to ensure adherence to agreed-upon standards.▪ Lead and mentor a high-performing team consisting of four project managers and one project administrator.▪ Direct the management of large and intricate infrastructure, security, software development, and SAP projects, applying PMBOK/Agile Scrum methodology from project initiation to closure.▪ Take accountability for all aspects of the project lifecycle, including project planning, resource scheduling, costing, revenue control, risk management, and closure activities. Ensure compliance with deliverables, documentation, quality assurance, and change control requirements.▪ Collaborate as part of the executive team to oversee ITSS operational activities and contribute to the development and implementation of the ITSS strategy.

• Delivered Sharepoint solutions and set up company Intranets and document management solutions• Acted as SharePoint Administrator for multiple companies• Provided Office 365 Admin services, including setting up of new accounts and management of existing users, domain migrations and monitor service health .• Security breach investigations and modifications.

• Managed the end-to-end execution of the Data Warehouse Project, collaborating with external contractors to ensure project milestones were met and deliverables achieved.• Led cross-functional teams in analyzing business processes, mapping them out, and translating requirements into actionable project plans.• Coordinated with stakeholders to gather project requirements, ensuring alignment with business objectives and data management best practices.• Established and maintained project timelines, budgets, and resource allocations, ensuring efficient utilization of resources and timely delivery of project milestones.• Facilitated communication between project teams and external contractors, fostering a collaborative environment for successful project execution.• Implemented risk management strategies to identify and mitigate potential project risks, ensuring the project's overall success.• Developed and maintained comprehensive project documentation, including project plans, progress reports, and issue logs.• Data Analyst:• Analyzed business processes to identify data-related needs, requirements, and opportunities for improvement.• Mapped out business processes and translated them into data requirements, ensuring alignment with organizational goals and objectives.• Conducted thorough analysis of data to identify patterns, trends, and anomalies, providing valuable insights to support decision-making processes.• Prepared and tracked data issues, collaborating with the project team to develop and implement effective data cleanup strategies.• Designed and executed data quality assessments to ensure the accuracy, completeness, and reliability of data within the Data Warehouse.• Developed and maintained documentation for data processes, ensuring clear communication and knowledge transfer within the team.• Collaborated with stakeholders to understand data needs, providing support and expertise in leveraging data for business intelligence and reporting.

Daily Duties Include: Customer Proposals• Ensure all proposals are understood so that they can be well managed and deliveredCustomer relationship• Clients and stakeholders are updated regularly as to project status• Manage customer relationships through regular meetings (where applicable) and ensuringconsistent delivery• Stakeholder satisfactionFinancial Management• Billing register updated and distributed to SDE's• Delivery within budget• Milestone billing recorded in EPMProject Management Principals• Closure report compiled for every project• Project best practices are achieved according to PMBOK methodology and Infrastructureproject processes• Project charter compiled with each client/initiative as per project categorization• Project registers - risks, issues, deliverables, tasks, dependencies, decisions and lessons learntare tracked on EPM registers.• Project Schedule uploaded to track project delivery• Projects are delivered within agreed scope and deliverables met• Where decided in Project Charter a post implementation review must be conductedKnowledge Sharing• Feedback to colleaguesResource Management• Manage project resource utilisation for each team effectively

Leading project design, sample design, and business review meetings with internal and external clients deriving requirements and deliverables for addressing clients’ needs. Conducting and/or managing projects related to the statistical analysis of data that will address the various phases of the account life cycle. Preparing detailed documentation specifications such as analysis and research results forinternal and external distribution/publication. Creating and/or following detailed project plans to ensure projects are completed on time and within budget. Preparing formal client reports and presenting analytical results. Creating clear and easy to understand reports according to customer needs and/or specifications. Assisting in proposal development by transforming client or prospective client requirements into consultative solutions that demonstrate value added services.Identifying, developing, and evaluating statistical models/methods to analyse data andproviding business recommendations to clients with action plans. Testing and assessing new statistical analysis methods and software for continual improvement of business and information solutions.Providing high quality ongoing customer and sales support; uncovering opportunities,answering questions, resolving problems, consulting with internal and external customers,and closing sales.Understanding industry trends and the business at the level needed to proactively identifyareas of business opportunities and analytical needs of customers. Assuring compliance of regulatory and privacy issues during implementation of modelling and analysis projects.Testing and assessing new statistical analysis methods and software for continualimprovement of business and information solutions.Conducting analysis that leads to the creation of robust models within time and costconstraints.

I was employed as Project Manager with UCS Solutions in Sunninghill, Sandton. UCS provides IT infrastructure for large retail chains in South Africa and I am part of the Service Delivery team that focuses on the execution of high risk, highly visible projects both internally and externally. I manage the Project Program for the Technical Applications Development team as well as Projects for the Executive of Operations, Optimisation/EMS and Service Management.Daily Duties Include: Customer Proposals• Ensure all proposals are understood so that they can be well managed and deliveredCustomer relationship• Clients and stakeholders are updated regularly as to project status • Manage customer relationships through regular meetings (where applicable) and ensuring consistent delivery • Stakeholder satisfactionFinancial Management• Billing register updated and distributed to SDE's • Delivery within budget • Milestone billing recorded in EPMProject Management Principals• Closure report compiled for every project • Project best practices are achieved according to PMBOK methodology and Infrastructure project processes • Project charter compiled with each client/initiative as per project categorization • Project registers - risks, issues, deliverables, tasks, dependencies, decisions and lessons learnt are tracked on EPM registers. • Project Schedule uploaded to track project delivery • Projects are delivered within agreed scope and deliverables met • Where decided in Project Charter a post implementation review must be conductedKnowledge Sharing • Feedback to colleaguesResource Management• Manage project resource utilisation for each team effectively

I was employed as Business Analyst/Project Manager/Knowledge Manager with SuperGroup IT Services (SGIT) in Chistlehurston, Sandton from October 2009-August 2012. SGIT provides IT support for the entirety of SuperGroup (PTY) Ltd and I was part of the enterprise architecture team that focuses on the promotion of a more efficient IT support function using defined policies, procedures, enterprise goals, business process, roles, organizational structures, organizational behaviours, business information, software applications and computer systems to deliver solutions focused on business performance, such as cost, quality, service, and ultimately overall customer satisfaction.Daily Duties Include: Project Management duties: • Project reporting to Executives and Stakeholders, • Project meetings including risk and stakeholder presentations, • Project planning including scoping and timelines, • Project budgets and budget control, • Project schedules, charters, risk and issue registers, • Resource Management and levelling, Knowledge management duties: • Conducting knowledge audits, • Compiling findings reports, • KM and IM strategies, • KM and IM PoliciesBusiness analysis duties: • Mapping of business processes, • JAD sessions, • Interviews, • Capability mapping, • Business Requirements Collection, • Mapping of Business Architectures, • UAT• Creation of BRDs, Functional Specifications and Use Case documentsSharePoint Administration• Building and maintaining SharePoint site and pages • Building of SharePoint Questionnaires