Charlene is an Operational Risk, Governance, Assurance and IT Risk Management leader who is CIA, CRISC, CISA, CRMA, CCSA, PMI-RMP, PRMIA-ORM globally certified (Certified Internal Auditor, Certification in Risk and Information Systems Control ,Certified Information Systems Auditor, Certified in Risk Management Assurance, Certification in Control Self Assessment, Project Management Institute - Risk Management Professional and Professional Risk Manager International Association - Operational Risk Management Certified).She has consistently been rated a Top performer in her career and has a proven track record of delivering excellence.Charlene has a diverse skill set which includes Operational Risk Management, Governance, GRC System deployment, IT Audit, Project Management, IT Risk and Compliance, Information Security, New Product Development, Project Risk and Internal Auditing. She has risk management experience of over 18 years within the financial services industry in various risk and assurance management disciplines. She was the Business owner of the Absa Group-Wide Operational Risk Business and Technology architecture previously. Charlene's prior roles included the effective implementation of operational risk frameworks within various divisions of Absa, FNB, Barclays and within the Absa Africa environment in Tanzania. She was responsible for leading the Absa Group-Wide IBM OpenPages System implementation and enablement (including African countries), design/implementation of business technology data model and end-to-end data architecture integration for the Absa Group Operational Risk Function. Delivery of Group Operational Risk Regulatory requirements inclusive of the Basel Committee of Banking Supervision (BCBS 239) Risk Data Aggregation & Risk Reporting compliance, Group Executive Risk Reporting including Cognos Analytics & Risk Reporting infrastructure setup, design and development. In her current role Charlene is responsible for the Business Execution function in South Africa, Country-wide Governance including the Regulatory Liasion function for the Citibank South Africa Franchise. She is permanent voting member of the Citi Country Exco in South Africa.