Charlene S. Email & Phone Number

As an experienced Director of Technical Project Management with deep expertise in Agile methodologies and the Healthcare Payer industry, I am passionate about driving innovation, enhancing operational efficiency, and delivering impactful solutions that transform healthcare delivery. With a proven track record of managing complex, multi-million-dollar programs, my leadership is defined by strategic thinking, collaborative teamwork, and a focus on continuous improvement.Currently at Florida Blue, I lead a $40M Medicare technology program that integrates member digital experiences into healthcare platforms. This includes overseeing financial forecasting, managing project delivery, and presenting to C-suite executives. My team plays a crucial role in streamlining Medicare operations, ensuring compliance, and enhancing both agent and member portals. We've also driven key improvements in the CAHPS survey process, resulting in measurable gains for the business.Some key accomplishments include:Successfully delivering a $50M enterprise-wide IT program.Managing a $10M implementation of a healthcare analytics machine-learning platform for Medicare.Leading a $12M digital transformation project focused on enhancing member UX and streamlining the Member Portal for better benefits, claims payments, and care access.I excel in translating business needs into actionable technical solutions, driving alignment across stakeholders, and leading high-performing teams across on-site, remote, and hybrid settings. My technical and management skills span Agile and waterfall methodologies, portfolio and financial management, risk mitigation, and product strategy.Core Skills:Agile Project Management & Software Delivery (Agile, Waterfall, Hybrid)Financial Management & BudgetingCross-Functional Collaboration & LeadershipProgram & Portfolio ManagementRisk Management & Issue ResolutionStrategic Business & Product DirectionC-suite Communication & ReportingTechnical Expertise:MS Office, MS Project, MS Teams, Jira, ConfluenceAWS, ITIL® 4 FoundationSoftware Development Understanding (API/Service calls, Java, COBOL, Mainframe)Data Governance, Databases, Logical Data ModelsI am committed to driving the future of healthcare technology, creating innovative solutions, and ensuring that projects are delivered on-time, on-budget, and with lasting impact.