Charlene W. work email
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Charlene W. personal email
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Dynamic, adaptable project manager and administrative expert having pivoted from the natural science space with a demonstrated history of working in the sales, real estate, healthcare, and legal industries. Skilled in project management, research, report generation, and non-governmental organizations (NGOs).
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Customer Service Resolution Specialist (L3)Amazon May 2024 - PresentSeattle, Wa, Us -
Delivery Station Liaison (L2)Amazon Apr 2024 - May 2024Seattle, Wa, Us- Provided the best in class customer service from within the delivery station by organizing successful re-delivery attempts. - Contacted customers to confirm crucial delivery details and prevent further delay in service delivery.- Coordinated with third party shippers to troubleshoot delivery concerns ensuring both driver safety and customer satisfaction.
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Project ManagerDe Tello Publishing Jan 2021 - May 2024- Established and maintained relationships with a team of writers, and key stakeholders- Prepared and assigned tasks to a team of writers- Monitored and controlled deadlines of deliverables- Prepared and delivered productivity and variance reports to key stakeholders- Created and maintained high volume databases- Performed quality control on completed tasks to ensure adherence to external and internal standards- Innovated and maintained standard operating procedures to improve organizational systems and foster efficient knowledge transfer -
Senior EditorIndependent Consultant 2016 - Jan 2022Extensive experience as a copywriter, proofreader and editor (US, Canadian, UK English) as well as years as a certified college-level writing tutor.
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Editor, ContentingGinball Digital Marketing Mar 2020 - Mar 2021Denver, Colorado, Us- Created unique email marketing content to drive funnel engagement and maximize customer conversion- Maintained a weekly schedule of content deliverables -
Customer Success LeadConfetti Jul 2020 - Sep 2020Boca Raton, Florida, Us- Assisted a small, energetic team in developing and delivering remote team-building activities during the peak of the COVID-19 pandemic -
Data SpecialistThe Recording Conservatory Of Austin Sep 2019 - Mar 2020Austin, Tx, Us- Created a highly-efficient system to accurately log student grades and attendance- Maintained a database of activities to aid professors in assessing student engagement and progress -
CopyeditorH5 Marketing Jun 2019 - Jan 2020New York, Us- Identified intended voice of writers, enhancing and delivering impactful content through thorough proofreading and copyediting -
Bookkeeper/Data AnalystStar Personal Transportation Mar 2016 - Jan 2020- Created and maintained function-driven database detailing driver activity for a high-volume shuttle company- Maintained client list- Accessed and maintain accounting records- Prepared requisite information for tax preparation- Engage clients and schedule trips- Assign and coordinate drivers
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Director Of PartnershipsEnsanté Insights Ltd. Mar 2018 - Aug 2018Toronto, Ontario, Ca- On-boarded new clients onto their custom-built medical records platform- Troubleshoot and allay client concerns -
Evaluation ConsultantBare International Mar 2016 - 2018Fairfax, Va, UsResponsibilites- Inconspicuously assessed the products and services of third party local clients- Observed employee-customer interactions- Drafted detailed and comprehensive reports outlining areas of weakness -
Contributing WriterWekudo Aug 2017 - Sep 2017Boca Raton, Florida, UsResponsibilities:Assist in populating and troubleshooting database prior to hard launch, including but not limited to:- Research client information via data mining, cold calling or email- Cross check and accurately enter client information into specialty database- Record and report database performance - Maintain updated master list of entered clients
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Customer Relations ManagerSutherland Jan 2013 - Jan 2017Pittsford (Rochester), Ny, UsResponsibilities- Providing specialist customer care for escalated cases not previously resolved on initial customer care interaction- In-house call quality assurance - Complete order processing protocol while maintaining customer privacy- Train incoming customer relations consultants- Manage customer engagement projects geared towards customer recovery and retention- Maintain reports on customer engagement -
Science Teacher/TutorSelf-Employed Jan 2006 - Dec 2015On ground and online teacher/tutor for high school, undergraduate science subjects including:- General Science- Biology- Chemistry- Psychology
Charlene W. Skills
Charlene W. Education Details
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Saint Leo UniversityGeneral
Frequently Asked Questions about Charlene W.
What company does Charlene W. work for?
Charlene W. works for Amazon
What is Charlene W.'s role at the current company?
Charlene W.'s current role is Project Manager | CAPM®.
What is Charlene W.'s email address?
Charlene W.'s email address is wr****@****man.com
What is Charlene W.'s direct phone number?
Charlene W.'s direct phone number is (443) 348*****
What schools did Charlene W. attend?
Charlene W. attended Saint Leo University.
What skills is Charlene W. known for?
Charlene W. has skills like Medicine, Customer Relationship Management, Public Speaking, Leadership, Records Management, Human Rights Education, Research, Data Analysis, Project Management, Non Governmental Organizations, Customer Experience, Data Migration.
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