Charlene W. Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

- Provided the best in class customer service from within the delivery station by organizing successful re-delivery attempts. - Contacted customers to confirm crucial delivery details and prevent further delay in service delivery.- Coordinated with third party shippers to troubleshoot delivery concerns ensuring both driver safety and customer satisfaction.

- Established and maintained relationships with a team of writers, and key stakeholders- Prepared and assigned tasks to a team of writers- Monitored and controlled deadlines of deliverables- Prepared and delivered productivity and variance reports to key stakeholders- Created and maintained high volume databases- Performed quality control on completed tasks to ensure adherence to external and internal standards- Innovated and maintained standard operating procedures to improve organizational systems and foster efficient knowledge transfer

Extensive experience as a copywriter, proofreader and editor (US, Canadian, UK English) as well as years as a certified college-level writing tutor.

Denver, Colorado, Us

- Created unique email marketing content to drive funnel engagement and maximize customer conversion- Maintained a weekly schedule of content deliverables

Boca Raton, Florida, Us

- Assisted a small, energetic team in developing and delivering remote team-building activities during the peak of the COVID-19 pandemic

Austin, Tx, Us

- Created a highly-efficient system to accurately log student grades and attendance- Maintained a database of activities to aid professors in assessing student engagement and progress

New York, Us

- Identified intended voice of writers, enhancing and delivering impactful content through thorough proofreading and copyediting

- Created and maintained function-driven database detailing driver activity for a high-volume shuttle company- Maintained client list- Accessed and maintain accounting records- Prepared requisite information for tax preparation- Engage clients and schedule trips- Assign and coordinate drivers

Toronto, Ontario, Ca

- On-boarded new clients onto their custom-built medical records platform- Troubleshoot and allay client concerns

Fairfax, Va, Us

Responsibilites- Inconspicuously assessed the products and services of third party local clients- Observed employee-customer interactions- Drafted detailed and comprehensive reports outlining areas of weakness

Boca Raton, Florida, Us

Responsibilities:Assist in populating and troubleshooting database prior to hard launch, including but not limited to:- Research client information via data mining, cold calling or email- Cross check and accurately enter client information into specialty database- Record and report database performance - Maintain updated master list of entered clients

Pittsford (Rochester), Ny, Us

Responsibilities- Providing specialist customer care for escalated cases not previously resolved on initial customer care interaction- In-house call quality assurance - Complete order processing protocol while maintaining customer privacy- Train incoming customer relations consultants- Manage customer engagement projects geared towards customer recovery and retention- Maintain reports on customer engagement

On ground and online teacher/tutor for high school, undergraduate science subjects including:- General Science- Biology- Chemistry- Psychology