Charlene Audette Email & Phone Number

Largo, Florida, United States

Indian Rocks Beach, Fl

Responsible for day-to-day rental activities to successfully elevate business and maintain productivity for 240+ Gulf Coast vacation rental units. Personal monthly sales to date exceed $40,000. Well versed in sales strategy to meet company, owner and guest needs. • Provide quality and efficient customer service to guests, owners and outside vendors• Responsible for managing and coaching Reservations staff • Manage Reservation Department and Owner Advocate in the absence of the rental manager• Respond to communications from owners, guests, travel agents, and referral networks regarding reservations arriving by mail, Email, telephone, fax and the central reservation system and assist with reservation, confirmations, need requests and questions • Explain company products, services and other information about the company as requested • Sell, process and enter confirmation reservation using selling techniques and strategies • Verify payment for stay including incidental costs, obtaining credit card information • Track unconfirmed and upcoming reservations for initial and final payments • Process cancellations and modifications • Process check-in information and keys and or key pad codes for upcoming arrivals • Welcome guests and perform registration procedures and provide concierge servie • Provide guests with keys/codes and other needed information at check in while up-selling when appropriate • Maintain contact with maintenance and housekeeping managers to adequately respond to guest complaints, needs or other information requested • Responsible for day audit and accurate accounting of cash bank assigned • Facilitate guest check outs and ensure guest satisfaction

Clearwater, Florida

Apartment leasing, current resident retention/satisfaction and community marketing. Maintaining above 40% closing ration.• Prepare and maintain the property for business• Greet prospective residents • Weekly market surveys• Show models, amenities, and features, and communicate the benefits of residency• Responsible for the establishment and sustainment of effective relations with ongoing residents• Collect and post rent payments; process move-ins, renewals, delinquency notices, evictions and move outs.• Provide resident services and respond to resident complaints for resolutions associated with community issues

Responsible for managing the Family Self Sufficiency Program (FSS) and other family related programs administered by New Hampshire Housing, marketing and recruiting clients, served as liaison to case managers, community and state agencies and other service providers to coordinate services and housing needed for heads of household and disabled adult applicants and clients of the Housing Choice Voucher Program. All Family Self Sufficiency Coordinator responsibilitiesCoordinated trainings and workshops for Resident Services Coordinators and managers regarding the needs and resources of older adults and persons with physical and psychiatric disabilitiesMaintained data necessary for completion of electronic and paper reportingProvided Pre and Post Homeownership CounselingKnowledge of the Federal Low Income Housing Tax Credit (LIHTC)

Responsible for managing the Statewide Family Self Sufficiency Program (FSS) and other family related programs administered by New Hampshire Housing,Provide program training and support for FSS Program CoachesResponsible for initial assessment of Housing Choice Voucher clients for eligibility Coach families, older adults and adults with physical and psychiatric disabilities in employment related soft skills and money management skillsEstablish and monitor client Individual Development Accounts (IDA)Facilitate FSS Program Loan and Grant Committee MeetingsMarket FSS Program to potential clients, service providers and businesses Serve as liaison with providers of services to FSS clients and applicants/clients of the Housing Choice Voucher ProgramPresent at the annual New England Resident Services Coordinators Conference (NERSC)

Implemented the Family Self-Sufficiency and Homeless programs for leased housingResponsible for the supervision and performance of case management service delivery contracts and programsResponsible for program outreach, determined client eligibility Assisted in recertification and preparation of HUD 50058 formsDetermined eligibility of, and approved referral agencies for the Homeless ProgramRepresented Leased and Public Housing on internal committees, MHRA on outside committees

Supervised site staff - LNA and kitchen Responsible for kitchen inventory and content and kitchen and meal service coverage when neededProvided Case Management for older adults and adults with physical, developmental and psychiatric disabilities.Responsible for monthly CSP participant billing and coordinating reportsProvided reassessment reports for the Personal Assessment CommitteeProvided assistance or coverage at all CSP and elderly sites when required

Developed and implemented social, recreational, and educational programs and field trips for older adults and persons with physical, developmental and psychiatric disabilitiesPlanned and coordinated all Authority-wide special events and seasonal gatherings for residentsCoordinated and assisted with Executive Director Resident Functions and other assigned programs Provided transportation for residents as appropriate and/or assignedProvided assistance and/or coverage at Elderly Services Program scattered sites when required Obtained Commercial Drivers LicenseNew Bedford Child and Family Services/Pregnant and Parenting Teen Program

Provided intake, assessment, peer mediation, counseling, outreach services and educational planningCoordinated social work groups focusing on lifeskills and personal issues relevant to adolescentsWorked with families, school staff, and area agencies to advocate on behalf of studentsMonitored student attendance and follow-up upon positive termination