Charlene Ayers-Bennett, Pmp Email & Phone Number

Led team in the design, configuration and deployment of cloud based products and solutions. Managed multiple workstreams through roadmapping, milestones and KPIs for complex projects and engagement with clients and internal stakeholders. Developed accelerators to reduce time-to-value. Baselined project schedules, de tracking change and taking corrective.

Wilmington, Delaware, United States

Philadelphia, PA

Managed enterprise level platform migration of IBC's claims processing platform to an outsourcing partner. Managed the development and prioritization of business requirements in waterfall/agile environment. Decomposed project tasks, identified dependencies and created project schedule. Prepared and passed project tollgates.

Philadelphia, PA

Led cross-functional team in designing and implementing cloud based Human Capital Management solutions. Developed project plans, identified critical path activities and proactively managed project financials. Trained clients on the use of HTML and SQL to administer product. Contributed to knowledge harvesting and sharing activities within the practice.

King Of Prussia, PA

Quickly mastered technical material and business processes on SAP Go-Live to troubleshoot issues, report defects and provide technical and operational support to 9000 end-users. Commended for exceeding baseline standards in key performance areas such as reliability, responsiveness and competence.

New York, NY

Relationship Manager for a $250 million portfolio of institutional retirement plan assets. Conducted strategic planning meetings with C-level executives and business partners. Kept abreast of global economic trends, investment products and changing regulatory environment. Developed and implemented account strategies and implementation plans that furthered.

New York, NY

Supported sales and service team in pre-sale, implementation and post-sales account servicing activities.Prepared client meeting materials. Utilized account management tools to follow-up and track outstanding items. Re-designed communication piece to inform clients of meeting outcomes with overwhelmingly positive feedback. Hosted client seminars and.

Pelham, NY

Hired, supervised and trained front of house and back of house staff. Re-designed workflows to improve cycle times for takeout orders by 25%. Optimized profits with the introduction of new menu items. Event planner for on and off-site events. Evaluated digitization solutions for front-of-house tasks. Elevated customer experience.

Doctor Of Management In Strategic Leadership Candidate

The mission of the DMgt is to improve lives and organizational performance by developing strategic leaders who effectively navigate.

Master Of Science (Msc), Information Technology And Human Resources Management

The Master of Science in Information Systems offers an immersive educational experience at the intersection of business, technology, and.

B.Sc., Political Science

Education record