Charlene Caro Email & Phone Number

Philadelphia, Pennsylvania, United States

Los Alamos, California, United States

•Successfully managed various tasks. These tasks included answering customer calls, managing theCRM and calendar, scheduling jobs, responding to emails, collecting customer and contractor reviews, and acting as a proficient liaison between clients and workers.•Collaborated with team members and managers on job updates and changes is expected.•Ensuring that the workers meet customer standards for quality.•A proficient Gig dispatcher, I have consistently achieved a 100% Cost Efficiency of Full Service, 84.2% Cost Efficiency of Labor Only, and 85.6% Cost Efficiency Combined. These results place me among the top performers in this role. My dedication to my work and outstanding track record speaks for itself. My exceptional skills, experience, and work ethic make me a valuable asset to any team.

Red Bank, New Jersey, United States

•Excellent organizational skills ad have knowledge of computer operating systems and MS Office software.•Collaborated with IT department to customize the CRM platform, streamlining sales processes and reducing manual data entry by 40%.•Facilitated effective communication among team members by implementing weekly check-ins, resulting in a decrease in miscommunication errors.•Created monthly progress reports summarizing team achievements and goals, which were a big help to see what we need to improve. •Basic knowledge of financial and accounting.•Gathering and processing research data.•Performing admin duties including sending emails, and process online orders.•Assisting and coordinating with the Compliance and Sales team.•Organizing staff meetings and updating calendars.•Processing customers online order receipts, invoices, and email confirmations.•Compiled and delivered comprehensive weekly reports to clients, providing actionable insights based on data analysis.

Philippines

• Financial Claims Processing Services (Pre-Audit Section) - Receives, records, indexes amd pre-audits all Disbursements Vouchers and Payrolls to ensure that all cash outlays are made in accordance with laws, rules and regulations and are supported with necessary documents to substantiate its legality.• Coordinate with the Accountant, assisting with paper documentations, encoding data, audit trust fund and payroll. • Receive, open, sorted and distributed incoming emails, documents and correspondence to appropriate personnel. • Greeted visitors and determined to whom and when they could speak with specific individual.

Davao, Davao Region, Philippines

•Explaining policy implementation to fellow team members and new hires. •Collaborating with company leaders regarding project objectives, processes, policies, procedures, and rules.•Getting management approval or approving alterations in rules, procedures, and policies.•Assists with taking agents’ calls if they can’t handle the workload.•Taking escalation calls.•Informing customers about the company's travel promotion objectives and projected deliverables.•Resolving project-related issues within my area of expertise.•Verifying the accuracy of data and information by fact-checking the customer's itinerary or account membership information before providing the order details or making some changes to the account.•Providing feedback to the project team during the creation, testing, and implementation of new policies.

Davao, Davao Region, Philippines

Davao Del Sur, Philippines

•I manage to balance my college studies and working part-time as a cashier at a local store. •Manage customer transactions using cash registers, collect payments, issue receipts, and, if necessary, issue refunds. •Resolve customer complaints, guide them, and provide relevant information.•Greet customers when entering or leaving the store.•Maintain clean and tidy checkout areas.•Track transactions on balance sheets and report any discrepancies.•Bag, box, or wrap packages.

Bachelor Of Science - Bs, Nursing Practice

• Currently working on getting my second degree. • It revolves around four main components; health promotion, disease prevention, risk.

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General, Graduate With Diploma

Activities and Societies: • Junior Executives in Business Administration Officer - Secretary (S.Y. 2018-2019) • College of Accountancy.