Charlene Strong Email and Phone Number

• Own the LinkedIn Marketing Solutions product; influence business decisions with limited manager oversight; Monitor key metrics related to product quality and drive initiatives to achieve related goals and improve product quality• Review, investigate, and resolve complex technical member cases within target SLAs; Monitor and analyze reporting and dashboards to quickly identify issues and take corrective action when necessary; Report on escalation trends, top issues, and improvement opportunities• Organize and/or participate in team discussions, inviting diverse ideas and engaging in healthy conflict when needed; Work independently to find facts and effectively communicate ideas that enhance products/services• Partner with Product & Engineering stakeholders to drive quality improvement initiatives and deliver the best member experience possible; Attend key stakeholder meetings to continually provide awareness of new and ongoing issues as well as quality initiatives; Drive post mortems to identify process gaps and take corrective actions to prevent recurrences of similar issues: Drive overall support readiness for new products and features