Charlene Howard Email and Phone Number

My role as an English Tutor at Applerouth is defined by strategic lesson design, personalized instruction, and a dedication to creating a supportive learning environment that drives measurable student success.•Developed and implemented customized lesson plans to teach English language skills to middle school students, adapting to varied proficiency levels and learning styles to ensure effective understanding of grammar, vocabulary, and reading comprehension.•Conducted engaging and interactive sessions that incorporated creativity and adaptability, using multimedia resources, hands-on activities, and relatable real-world examples to increase student engagement and improve retention of concepts.• Built strong rapport with students and fostered a positive classroom culture, utilizing emotional intelligence, communication, and interpersonal skills to create an inclusive and motivating environment.• Provided personalized feedback and progress assessments, applying attention to detail, time management, and leadership skills to support each student's academic growth and language proficiency, ensuring consistent progress and measurable outcomes.

My role as an ESL Volunteer Teacher was defined by creative lesson planning, effective cross-cultural communication, and a commitment to fostering an engaging and supportive learning environment while ensuring personalized instruction and measurable progress for diverse learners.•Designed and implemented customized lesson plans for children and adults from diverse cultural backgrounds, addressing varying language proficiencies and learning styles.•Led interactive, engaging classes using creativity, visual aids, games, and real-life scenarios to foster a dynamic, adaptable learning environment.•Built strong cross-cultural relationships with students and their families, utilizing emotional intelligence and communication skills to create a supportive and inclusive atmosphere.•Provided personalized instruction and ongoing feedback, ensuring measurable progress in language acquisition and confidence through effective time management and leadership.

My role as a Benefits Specialist was marked by exceptional team leadership, strategic client engagement, and a dedication to exceeding performance targets while ensuring meticulous attention to policy compliance and customer service excellence.•Recruited, built, and managed a high-performing team of Benefits Specialists, consistently exceeding sales and quality targets.•Reported monthly/quarterly progress to upper management while efficiently maintaining booking schedules, lead databases, and client records.•Fostered strong relationships with union members through strategic networking, referrals, and tailored protection plans to meet individual needs.•Trained and developed the team on industry knowledge and new product offerings, ensuring compliance with policy requirements and delivering exceptional service.

My role as an Administrative Assistant was characterized by a commitment to excellence, attention to detail, and to maintaining an organized and efficient work environment. •Successfully executed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.•Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.•Collaborated closely with senior management to align project objectives with strategic company •Regulated high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.